Order Processing Assistant

NEXTGEN Broadband is a telecommunications service provider based in Clear Lake, Wisconsin, delivering reliable broadband internet, telephone, and connectivity solutions to residential and business customers. Our operations focus on dependable communication services, efficient customer support, accurate service administration, and effective coordination between office personnel and technical teams. We are committed to maintaining organized processes that support timely installations, accurate customer records, and a positive service experience. We are seeking a dependable, organized, and detail-oriented Order Processing Assistant to support daily service order management, customer account administration, scheduling coordination, and general office operations. Position Overview The Order Processing Assistant plays an important role in ensuring customer orders, service requests, and account updates are processed accurately and efficiently. This position involves reviewing incoming orders, verifying customer information, entering service requests into internal systems, preparing documentation, and coordinating installation or activation requests with the appropriate departments. Working closely with customer service representatives, technical support personnel, field technicians, and management, the Order Processing Assistant helps maintain accurate records, track outstanding requests, and ensure service orders move smoothly from initial submission through completion. The ideal candidate is highly organized, attentive to detail, comfortable using computer systems, and capable of managing multiple administrative responsibilities in a customer-focused environment. Previous experience in telecommunications, order processing, customer service, or office administration is preferred but not required. Key ResponsibilitiesOrder Processing & Service Administration Receive, review, and process customer orders for broadband internet, telephone, and related communication services. Enter new service requests, customer information, and account updates into internal systems. Verify customer details, service addresses, contact information, and requested service options. Review order documentation for completeness, accuracy, and compliance with established procedures. Assist with processing new service activations, upgrades, modifications, transfers, and disconnection requests. Prepare and maintain service orders, installation requests, and supporting documentation. Track pending orders and follow up on incomplete requests to support timely processing. Identify missing information, order discrepancies, or potential delays and communicate them to the appropriate personnel. Maintain accurate electronic records of customer orders, service changes, and completed requests. Customer Communication & Support Respond to routine customer inquiries regarding service orders, installation appointments, and account updates. Provide professional assistance through phone, email, and other approved communication channels. Help customers understand order requirements, service activation steps, and scheduling information. Coordinate with customer service personnel to resolve order-related questions. Follow up on outstanding requests and communicate relevant updates to customers. Escalate technical concerns, billing questions, or complex service issues to the appropriate departments. Maintain a courteous, professional, and customer-focused approach. Scheduling & Technical Coordination Assist with scheduling internet installations, service appointments, and equipment-related requests. Communicate service order details and scheduling requirements to field technicians and technical teams. Coordinate appointment updates and help maintain accurate installation schedules. Monitor outstanding installation and activation requests. Update order records following completed installations, service modifications, or cancellations. Support communication between customers, office p…

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