Order Fulfillment Specialist

Order Fulfillment Specialist – Document Processing ` Company: A curaCounts Department: Operations Reports To: Office Manager Job Description : AcuraCounts is seeking a reliable, organized, and detail-oriented Order Fulfillment Specialist to assist with preparing, assembling, personalizing, and shipping client trust and tax documents.This position requires strong attention to detail, efficiency, confidentiality, and the ability to follow established procedures to ensure all client orders are completed accurately and professionally. Key Responsibilities Document Preparation: Print, organize, and assemble client trust and tax documents according to approved instructions. Trust Binder Assembly: Prepare professional trust binders with designated dividers, header pages, and properly organized documents. Mailing & Postage: Prepare envelopes for tax amendments and trust tax filings, verifying addresses, postage, and mailing requirements. Shipping Coordination: Create FedEx shipping labels, verify shipment details, record tracking numbers, and prepare outgoing packages. Cricut Personalization: Use a Cricut machine to customize client binders, boxes, and other approved materials. Quality Control: Inspect documents, binders, mailing labels, and packages for accuracy, completeness, and professional presentation. Order Management: Track assigned orders, update completion statuses, organize outgoing shipments, and communicate outstanding tasks. Inventory & Organization: Maintain fulfillment supplies, keep client orders separated, and ensure a clean, organized workspace. Error Reporting: Promptly notify the Office Manager of missing documents, incorrect information, equipment issues, shipping delays, or other fulfillment concerns. Confidentiality: Securely handle sensitive client information and ensure documents are protected throughout the fulfillment process. Qualifications Strong organizational skills and exceptional attention to detail. Ability to follow detailed instructions and established procedures. Basic computer, printing, and document-handling skills. Strong time-management skills and ability to meet deadlines. Ability to work independently and manage multiple orders. Effective communication and problem-solving skills. Ability to maintain confidentiality of sensitive client information. Experience with FedEx shipping, Cricut machines, document assembly, or administrative support is preferred but not required. Performance Expectations The ideal candidate will demonstrate: Accuracy: Ensure client information, documents, and shipping details are correct. Organization: Maintain clear separation and tracking of individual client orders. Efficiency: Complete assigned tasks promptly without compromising quality. Professionalism: Produce clean, organized, and professionally presented client materials. Accountability: Complete required quality checks and report errors or concerns promptly. Confidentiality: Handle all sensitive client information responsibly. Communication: Keep the Office Manager informed of order progress, delays, and outstanding issues. Ideal Candidate: We are looking for a dependable, detail-oriented individual who enjoys hands-on administrative work, stays organized, and takes pride in completing tasks accurately. The successful candidate should be comfortable following structured procedures, managing multiple responsibilities, and maintaining high standards of quality and confidentiality. Pay: $20.00 - $25.00 per hour Expected hours: 25.0 per week Work Location: In person

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