Operations Support Coordinator

Position Summary

The Operations Support Coordinator plays a critical role in supporting Operations by assisting with new orders and contract entry, managing equipment orders, , maintaining accurate pricing and customer data, providing customer support with initial onboarding and follow-up to ensure customers understand our processes, and ensuring timely processing of sales. This role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

· Support Operations by assisting with new orders and contract entry; process equipment orders accurately and efficiently entered

· Maintain and update vendor pricing, ensuring accuracy across systems and documentation 

· Maintain and update the customer database, ensuring data integrity and completeness 

· Provide customer support with initial customer onboarding and proactive follow-up to ensure customers are aware of and understand our processes (ordering, documentation, timelines, and points of contact)

· Support operational workflows and identify opportunities for process improvement 

Qualifications

· Strong analytical and problem-solving skills 

· Ability to manage multiple tasks and prioritize effectively in a deadline-driven environment 

· High level of accuracy and attention to detail 

· Proficient in Microsoft Excel (including data management, formulas, and reporting) 

· Excellent communication and organizational skills 

· Experience in operations, order processing, and administrative support preferred 

Key Competencies

· Multitasking and time management 

· Attention to detail and accuracy 

· Cross-functional communication 

· Process-oriented thinking 

· Customer and vendor coordination