Operations Supervisor

Job Summary We are seeking a dynamic and proactive Operations Supervisor to lead and coordinate daily warehouse and distribution activities. In this role, you will oversee team performance, optimize operational processes, and ensure seamless supply chain management. Your leadership will drive efficiency, safety, and customer satisfaction across all facets of warehouse operations. This position offers an exciting opportunity to influence process improvements and foster a high-performing team environment. Responsibilities Supervise daily warehouse activities including order picking, packing, shipping, and receiving to meet operational targets. Manage and motivate a team of warehouse staff, ensuring clear communication, effective delegation, and adherence to safety standards. Implement process improvements aimed at increasing efficiency, reducing waste, and enhancing overall workflow through continuous improvement initiatives. Utilize computer skills in Microsoft Office suite (Word, Excel, PowerPoint), ERP systems, and other software to analyze data, prepare reports, and support decision-making FE Ingredients is one of Canada's leading bakery ingredient distributors, supplying flour, sugar, oils, chocolate, mixes, and specialty ingredients to bakeries and food manufacturers across Ontario. What You'll Do Support the Operations Manager in planning and coordinating daily liquid repacking activities, schedules, and priorities. Ensure compliance with health and safety regulations; conduct safety audits and promote a safe working environment. Supervise liquid repacking, including safe receiving of liquid sugar/corn syrup tankers, product transfer, filtration, IBC/tote filling, weighing, labeling, and shipment preparation. Operate tote filling equipment and ensure all repacking is performed according to established SOPs, product specifications, and customer requirements. Oversee the setup, sanitation, inspection, and daily checks of totes, pumps, hoses, filters, scales, transfer equipment, and forklifts, and arrange for maintenance and repairs when required. Monitor filling quantities, lot identification, product losses, and repacking efficiency. Investigate equipment issues, product discrepancies, and process deviations, and coordinate corrective actions with the Operations Manager and Quality Assurance Manager and contractors. Identify opportunities to improve repacking methods, material flow, product recovery, and loss prevention, and recommend improvements to the Operations Manager. Coordinate activities with contractors, service providers, and other departments for equipment maintenance, installations, and facility projects. Supervise, assign, and review the work of warehouse and repacking employees, including shipping and receiving documents, inventory transactions, and repacking records, to ensure work is completed safely, accurately, and on time. Assist the Operations Manager with daily work assignments, shift scheduling, and staffing coverage. Enforce adherence to SOPs, GMPs, and safety rules, and provide training and feedback. Lead onboarding and training of warehouse and repacking employees, providing feedback, and recommending improvement plans, and escalating employee concerns as required. Supervise receiving, put-away, storage, picking, staging, loading, and shipping activities. Maintain accurate inventory through WMS/ERP transactions, cycle counts, reconciliations, lot/batch control, and expiry monitoring. Take operational ownership of the WMS, train employees on WMS/ERP procedures, and work with WMS/ERP teams to resolve issues and ensure system records match physical operations. Oversee the processing of customer returns, including receiving, inspection, segregation, documentation, and WMS/ERP entry, and review and approve customer credits or replacements as required. Support the Operations Manager in planning warehouse layout, storage capacity, material flow, and forklift and equipment requirements. Order and requisiti…

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