Operations Supervisor (Cold Chain Operations)
McKessonMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Job Summary The Operations Supervisor is responsible for leading day-to-day warehouse and distribution activities to ensure the safe, compliant, and efficient movement of customer products throughout the facility. This position oversees personnel, workflow execution, inventory control, quality compliance, and service performance across receiving, putaway, replenishment, picking, packing, shipping, and inventory management functions. The supervisor plays a critical leadership role in supporting temperature-controlled Plasma Operations, ensuring product integrity and regulatory compliance while driving a culture of safety, accountability, and continuous improvement. Key Responsibilities Operational Leadership Direct and supervise daily warehouse operations and assigned personnel. Plan and prioritize work to meet productivity, quality, inventory, and customer service objectives. Monitor workflow, staffing levels, and operational performance throughout the shift. Ensure adherence to standard operating procedures (SOPs), work instructions, and regulatory requirements. Coordinate cross-functional activities with Quality, Inventory Control, Transportation, Maintenance, and Customer Service teams. Lead shift startup meetings, communication huddles, and end-of-shift reviews. Plasma Operations Oversee the receipt, storage, movement, and shipment of blood plasma and plasma-derived products. Ensure compliance with all customer requirements, GMP, GDP, FDA, OSHA, and applicable regulatory standards. Maintain chain of custody, product traceability, and temperature control requirements. Investigate and respond appropriately to product variances, quality events, temperature excursions, and inventory discrepancies. Ensure proper handling and documentation of temperature-sensitive biological products. Partner with Quality personnel to maintain audit readiness and regulatory compliance. Safety & Compliance Promote a strong safety culture and ensure compliance with all company safety policies and procedures. Conduct safety observations, investigations, and corrective actions as needed. Ensure associates complete required certifications and annual training. Enforce PPE requirements, bloodborne pathogen precautions, and hazardous material handling procedures. Lead emergency response efforts for spills, incidents, and environmental or safety concerns. Team Leadership & Development Supervise, coach, and develop warehouse associates and team leads. Conduct performance reviews, coaching discussions, and corrective action as required. Support hiring, onboarding, training, and employee development efforts. Foster a positive, accountable, and high-performance work environment. Identify and develop future leaders within the organization. Qualifications Bachelor's degree preferred; or equivalent experience. 3+ years of leadership experience in warehouse, distribution, manufacturing, logistics, or supply chain operations. Experience leading teams in a regulated environment preferred. Strong knowledge of inventory management, material handling, and warehouse operations. Ability to analyze operational data and use metrics to drive performance. Strong communication, organizational, and problem-solving skills. Proficiency with warehouse management systems (WMS), RF technology, and Microsoft Office applications. Schedule: Current schedules consist of …