Operations Supervisor, Central Supply

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for direct supervision of sterile processing staff and daily operational execution across assigned areas or shifts. Accountable for team performance, staffing, workflow management, and ensuring safe, efficient, and compliant sterile processing operations. Does this position require Patient Care? No Essential Functions: Supervises daily sterile processing operations, including staffing support, workflow oversight, scheduling, and operational coordination activities. Supports quality, safety, infection prevention, and regulatory compliance standards across sterile processing operations. Oversees workflow coordination between Sterile Processing, Operating Room staff, procedural areas, and external clinics as applicable to support procedural readiness and customer service expectations. Monitors and ensures team productivity and daily operational performance. Oversees inventory management activities to ensure availability and operational readiness. Coordinates instrument repair, maintenance, loaner instrumentation, and vendor support activities as applicable. Directly supervises staff, including performance management, coaching, and staffing decisions. Participates in departmental audits, quality initiatives, workflow improvement activities, and operational planning efforts. Supports timekeeping, staffing documentation, operational reporting, and other departmental administrative functions as assigned. Accountable for team performance, adherence to quality standards, and daily operational outcomes within the assigned area. Qualifications Education: High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) or C.S.P.D.T - Certified Sterile Processing and Distribution Technician - Certification Board for Sterile Processing and Distribution, Inc required; Certified Instrument Specialist [CIS] - Healthcare Sterile Processing Association (HSPA) preferred; Certified Endoscope Reprocessor [CER] - Healthcare Sterile Processing Association (HSPA) preferred Experience: Experience as a Central Sterile Technician 2-3 years required Knowledge, Skills and Abilities: Strong patient/customer service skills. Controlling operations of equipment or systems. Knowledge of case cart assembly, strong attention to detail. Familiarity with the regulatory standards of materials management. Knowledge of sterilization procedures, aseptic technique, and maintenance and care of instruments and equipment. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 55 Fruit Street Sched…

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