Operations Supervisor

 Operations Supervisor

• Salary Range: $24.00 - $28.80 per hour, based on relevant years of experience.

• Location: Fort Collins, CO at our Longview campus
• Status: Full-time, 40/hrs. week
• Hours:  Monday - Wednesday 7:30AM to 6PM and every other weekend 7:30AM to 6PM 

Employees working at locations operating 24/7 earn a differential.  Shift differentials are also available for evenings, weekends and holidays. 

Role Overview:

Responsible for overseeing day-to-day operations of SummitStone clinics to ensure the successful delivery of administrative, clinical, and medical service lines. The Operations Supervisor provides leadership and development opportunities for operations team members and serves as a resource and role model for all staff members. This position can be located at any one of our SummitStone clinic locations and may be required to provide support at different locations on an as needed basis. This role will also be required to provide support to in-person, hybrid, and community-based teams. This position will demonstrate a commitment and provide leadership for Summitstone Health Partner’s values by delivering visionary and operational leadership while fostering trust, collaboration, and a diverse and inclusive environment.

Essential Duties

• Provides exceptional customer service and support to clients, SummitStone staff, community partners, and vendors in a professional, supportive, and inclusive manner.
• Supervise, develop, and foster team values with staff; recognize and reward staff as appropriate, act as a role model, provide support, identify development opportunities, and remove barriers.
• Acts as a subject matter expert and super-user for client registration, insurance, and scheduling workflows. Takes responsibility for maximizing clinic capacity by identifying scheduling gaps and developing solutions to improve the client’s experience.
• Provides ongoing education and training for all team members, ensuring employees meet all competency requirements, including customer service expectations and all relevant policies. Creates and maintains existing training materials.
• Acts as a subject matter expert for CPI and de-escalation techniques. Guides and leads staff through crisis management while upholding agency values and established processes. Train direct reports on crisis intervention protocols and ensure that best practice protocols are being followed in response to crisis incidents.
• In collaboration with management and staff, the Operations Supervisor will identify opportunities to standardize and streamline agency services and workflows, establishing standards and processes which ensure organizational resources are being utilized to optimal levels which are consistent with industry best practices.
• Collaborates with others in planning, developing, implementing, and evaluating operational services, including cooperating effectively with clinical and medical leadership.
• Effectively collaborate with the Facilities and Safety Departments to ensure facilities meet safety requirements.
• Prepares monthly staffing schedules for all employees and ensures all areas have adequate coverage for each shift every day. Reviews and approves staff timekeeping on a daily basis for direct reports.
• Performs other duties as assigned.

Required:

• High school diploma or completion of G.E.D. required.
• More than two years of experience in a related position in healthcare or behavioral healthcare operations required.
• More than one year of experience providing direct supervision to staff or overseeing a team required.

Licenses and Certifications:

• Valid Colorado driver’s license or ability to obtain within 30 days of hire and a clean driving record required

• CPR and First Aid certifications may be required at some location

. 

Highly Desired:

• Experience with high acuity care, desirable.
• More than three years of experience in a customer-service or client-facing position preferred.
• Bilingual/bi-cultural preferred.

Longview Campus is the new Acute Care Behavioral Health facility which serves Larimer County residents in need of urgent help with mental health and/or substance use disorders. SummitStone has the privilege of partnering closely with Larimer County on this venture. For more information click HERE.  

At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community. 

We need your help to make this vision a reality.  

We are committed to fostering a diverse and inclusive environment where everyone can be their authentic self. We actively seek team members with a variety of backgrounds, identities, and experiences, and we honor the whole self—embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language, and the many intersections of identity. We invite everyone to be part of our journey and proudly serve as an equal opportunity employer.

Please visit summitstone.org for more information about who we are. 

Total Rewards 

At SummitStone Health Partners, we are proud to offer a comprehensive and competitive benefits package designed to support the well-being of our team members. Eligibility and pro-rated benefit levels are based on FTE (full-time equivalent) status.

Below are some of the benefits we offer:

• Medical, dental, and vision coverage — including options for eligible dependents
  • Mental health and wellness resources
  • Short-term and long-term disability insurances
  • Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service
  • Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA)
  • A range of voluntary benefits available to all employees
  • 403(b) retirement plan with employer matching contributions

Reach Out 

SummitStone will provide persons with disabilities reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know. 

Questions?  Please email us at hiring@summitstonehealth.org.

This position will be open for a minimum of three days and/or until a top candidate is identified.