Slot Operations Supervisor

Essential Duties and Responsibilities: 

Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication.  Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company.  Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.  Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.  Demonstrates excellent facilitator skills in resolving conflicts between different points of view.  Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.  Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.  Embraces, role models and implements all elements of our customer service program including Family Style Service and Buzz Sessions, and tier prioritized service.  Recommends and implements change to improve overall employee and guest satisfaction.  Establishes and endorses the business objectives, ethics, and values of Caesars Entertainment Inc. in accordance with the Code of Commitment.  

Responsible for the day-to-day operations of the Slot Services & Performance in accordance with federal, state, and local gaming regulations, as well as company policies, procedures, and internal controls.