Operations Supervisor

Description ABOUT QCD: Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation. At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you're part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution. JOB SUMMARY: Oversee and provide directions for the warehouse supervisors and lead persons concerning the day-to-day activities of the warehouse operations in order to meet QCD objectives and achieve a high level of customer satisfaction. ESSENTIAL FUNCTIONS: Coordinates and monitors day-to-day operations, analyzing operations, taking corrective action, providing constructive feedback and monitoring cost and expenses, to achieve QCD productivity and quality objectives and to ensure compliance with QCD and regulatory agency regulations. (50%) Supervises the daily activities of warehouse supervisors, providing instruction, training and performance feedback to ensure efficiency and quality objectives are met or exceeded. (10%) Identify and resolve process operational issues, facilitate equipment problems, maintain quality, productivity and safety utilizing available resources. (10%) Enforce safety standards and quality procedures to ensure that department and QCD safety rules and quality specifications are adhered to. (10%) Implement continuous improvement initiatives to improve quality and productivity by developing new ideas, process improvement, and planning for upcoming equipment or process changes. (10%) Routinely informs and communicates with all leadership resources (Director/Manager/Supervisors/Sanitation/Maintenance) to promote smooth operations, enhance the team’s understanding of QCD policies and objectives, and to ensure compliance with established warehouse policies and procedures. (10%) Performs other related and assigned duties as necessary. LEADERSHIP/MANAGEMENT RESPONSIBILITY: Oversee the day-to-day floor operations for up to 50 subordinates, the accuracy of inventories, production scheduling, safety, efficiency, and analysis needed to maintain the operations at a high level of efficiency, productivity and quality. PERFORMANCE CATEGORIES: Productivity/quality standards: accuracy, timeliness, thoroughness Productivity/quality standards: procedure and process efficiency and quality Productivity/quality standards: continuous product/process improvement Recruitment and selection of employees Department KPIs Cost containment Teamwork within the department and across departments Customer satisfaction Employee satisfaction Vendor relations Safety standards and procedures: all associates Safety standards and procedures: food Proper inventory levels/rations of raw materials/finished goods/production supplies MINIMUM QUALIFICATIONS: Education and experience equivalent to: Education/Certification: AA degree in warehouse management or business administration from an accredited vocational, technical or junior college institution. Experience: 3 to 6 years of relevant work experience in a warehouse environment with supervisory experience. Knowledge, Skills and Abilities: Warehouse management and formulation concepts and techniques Supervisory concepts and procedures Food safety concepts and techniques Budgetary concepts and procedures PC word processing/spreadsheet software Skill and ability to: Supervise and motivate subordinate managers and associates in a team-b…

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