Operations Route Manager

Job Type:

Full-Time, Exempt Position

Job Location:

Chicago, IL

Description:

Eve International Logistics is a third-party logistics company focused on delivering fast and efficient supply chain solutions to customers. The Company was founded in 2017 and has experienced strong growth since its inception. EVE is located in the Lincoln Square neighborhood in Chicago. 

We are committed to providing employees with a meaningful work experience and ensuring the culture allows for personal and career development in a collaborate environment. Please see below for more details on the position and apply if you are interested! 

We are seeking a detail-oriented and proactive Operations Route Manager to support day-to-day transportation and supply chain operations. This role is responsible for ensuring shipments move efficiently, maintaining accurate information, and delivering exceptional customer service.

The ideal candidate thrives in a fast-paced environment, communicates effectively, and demonstrates strong problem-solving skills. This position will work closely with drivers and dispatchers to monitor and improve lane performance.

Key Responsibilities:

• Track and trace shipments to ensure on-time pickups and deliveries
• Coordinate with carriers, drivers, and internal teams to manage freight movement
• Conduct regular check calls with drivers to monitor shipment status
• Verify shipment details, including pickup/delivery times, locations, and documentation
• Provide timely updates to customers regarding shipment status and any changes
• Deliver high-quality customer service by responding to inquiries and resolving issues
• Identify and troubleshoot issues, implementing solutions to minimize disruptions
• Analyze route performance and report findings to the Operations Manager
• Work directly with drivers and  dispatchers to improve performance on assigned lanes
• Perform other duties as assigned.

Benefits: 

• Medical, Dental, and Vision Insurance 
• Short Term Disability Insurance at no cost to employee
• 401(k) Plan with Company Match 
• Profit Sharing Plan 
• Paid Time Off
• Holidays 

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma, GED, or equivalent; bachelor’s degree in business administration, supply chain management, logistics, or related field preferred 
• Experience in logistics, transportation, or supply chain operations
• Background in customer service, carrier sales, or account coordination

Essential Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Excellent verbal and written communication skills
• Strong organizational and documentation skills
• Ability to enforce policies clearly and professionally
• Strong problem-solving skills
• Ability to adapt to rapidly changing circumstances
• Demonstrated time management skills; ability to prioritize tasks effectively
• Ability to work independently and as part of a team
• Strong interpersonal skills; ability to build rapport with customers and carriers      
• Demonstrated understanding of the supply chain; ability to identify and mitigate potential disruptions in the supply chain
• Strong freight optimization skills
• Ability to analyze data and trends
• Strong attention to detail

Compensation: 

• $60,000 - $70,000 annual salary range
• Eligible for Year End Bonus