EUC Operations Lead

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer-packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

The Regional EUC Lead for AMER is a critical leadership role responsible for the strategic implementation and operational oversight of service delivery for the Global End User Computing department. This position bridges the gap between global strategy and regional execution, ensuring that service delivery is consistent, measurable, and aligned with organizational growth – including the physical evolution of the company.

Focus: Service Management, Vendor Management, Resource Management and Cost Management

Job Responsibilities

Global Service Delivery & Governance:

• Responsible for establishing global models for Delivery and the direct implementation in the AMER region.
• Directly manage Regional Queue Managers to ensure ticket flow, resource allocation, and adherence to Service Level Agreements (SLAs).
• Act as a primary contact point for Global Escalation Process, resolving high-priority technical or service issues.
• Present opportunities to the leadership team where we can drive efficiencies through vendor-partners, process improvements and / or technology innovation & automation.
• Direct line of view of problems records and incidents to identify potential for providing better service.

Performance Management & Analytics

• Drive global EUC delivery excellence by utilizing KPI and metrics reporting.
• Establish and monitor performance benchmarks to ensure all EUC delivery services are consistent across different regions.
• Provide data-drive insight into leadership to identify trends, mitigate risk, and optimize service costs.

EUC GRE Portfolio Management:

• Partner with the Real Estate team to lead IT planning and execution for the physical footprint.
• Manage IT requirements for all Moves, Adds, and Changes ensuring a seamless transition for office expansions, closures, or relocations.
• Coordinate cross-functional teams to ensure infrastructure and end user hardware are deployed on time and within budget.
• Ensure we are meeting business requirements while conforming to global IT standards and ensuring it is cost effective.

Core Competencies:

• Strategic Oversight: Ability to translate global mandates into regional operational success.
• Analytical Rigor: Proficiency in using metrics to define “success” and hold teams accountable.
• Stakeholder Management: Navigate complex relationships between IT and the Circana community, including executive leadership.
• Operational Excellence: Expect-level knowledge of ITIL frameworks and incident management.

Requirements

• 10+ years of experience in:
  IT operations
  • Desktop or EUC support
  • Enterprise service delivery
  • Windows desktop environments
  • Microsoft 365 user services
  • Endpoint management tools
• Familiarity with:
  ITSM tools (ServiceNow or equivalent)
  • Incident, problem, and change processes
  • Basic networking and identity concepts
• Experience working in large enterprise or government IT environments
• Strong customer service and communication skills
• Ability to work in structured, process-driven environments
• Strong leadership skills

Preferred Qualifications

• Experience with:
  
  
• Intune or MECM
• Virtual desktop platforms
• Shift-based or on-call operations
• ITIL Foundation certification (preferred, not required)
• Microsoft Fundamentals certifications (preferred)

Key Competencies

• Operational discipline and reliability
• Incident response and prioritization
• Attention to detail and process adherence
• Clear user communication during incidents
• Team-oriented mindset

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Hybrid0 Chicago, IL

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is up to $200,000 USD.

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes.

The anticipated application deadline for this position is approximately 4/3/26.

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