Operations & Quality Lead

Veterinary Purchasing Co. Ltd. (VP) is the largest veterinary-owned distributor in Canada. With locations in St. Marys, Ontario and Moncton, New Brunswick, our primary purpose is to ensure that veterinarians have the supplies they need, when they need it, to provide healthcare to all types of animals. We are looking for new members to join our team in Moncton . Be a part of the supply chain industry and join VP! Operations & Quality Lead The Operations & Quality Lead is responsible for quality, inventory accuracy, and regulatory compliance at VP’s Moncton warehouse. This role supervises assigned warehouse employees, coordinates daily work and ensures clinic and e-commerce orders are completed accurately, efficiently, safely and on time. Additionally, this position leads vault order processing, returns, cycle counting and operational document management, while working closely with the Regulatory department to ensure site activities follow approved procedures and applicable requirements. The role also works with Purchasing, Customer Experience and other departments to resolve inventory, quality and operational issues. The employee is expected to qualify for and, once designated and approved as required, serve as a site Alternative Qualified Person in Charge (A/QPIC) for licensed controlled substance activities. Embracing VP’s core values of Service, Care, Community, Respect and Integrity is essential to supporting employees and meeting member expectations. Essential Duties and Responsibilities Operations Assign, monitor, and participate in receiving, put away, replenishment, picking, verification, packing, and shipping activities to meet daily operational goals. Coordinate customer and supplier returns, including documentation, inventory adjustments, disposition, and communication with Regulatory, Purchasing, and other departments as appropriate. Plan and perform cycle counts, investigate variances, document findings, and help correct the causes of inventory discrepancies. Maintain controlled operational documents and records so current versions are available, complete, accurate, and retained appropriately. Support the creation, review, training, and implementation of site-specific SOPs and work instructions with Regulatory and Operations. Lead, coach, train, support, and evaluate assigned warehouse employees; provide constructive feedback and recognition. Work with Customer Experience to investigate customer complaints and order corrections, document findings, resolve operational issues, and identify recurring causes. Escalate suspected compliance issues, losses, discrepancies, product quality concerns, or process failures promptly to the Warehouse Manager and Regulatory department. Listen to and document employee concerns, incidents, and improvement ideas. Address and communicate policy infractions and support corrective action as required. Complete other duties and participate in special projects as assigned. Regulatory Compliance: Work closely with Regulatory to confirm that site operations, controlled substance activities, records, and product handling comply with current requirements. Responsible for understanding, applying and monitoring the pharmaceutical quality system, including SOPs, at the Moncton facility. Complete quarterly warehouse walkthroughs, document findings and corrective actions, and follow up with the responsible teams. Draft and Maintain Quality Records in collaboration with Head Office (e.g. Deviations, Change Controls, Product Quality Complaints). Aid in the Investigation of Non-Conformances. Identify and execute corrective and preventative action. Support the review of SOPs for Interdepartmental and Cross-facility accuracy. Oversee site specific tracking of Quality System’s timelines/deadlines. Support the preparation and execution of Qualification and Validation documents and activities. Controlled Substance and Precursor (A/QPIC + A/RPIC, where applicable) Receive, reconcile, docum…

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