Operations & Practice Manager

Job Overview Elevé is growing, and we are looking for an Operations & Practice Manager to help lead the day to day of our medical aesthetics and wellness practice. This is a hands on leadership role. About half of your week is operations and team leadership. The other half is with our patients and our team, including front desk coverage. We are a small practice, and everyone pitches in where they are needed. We want to be upfront about that, because it is a real part of this job rather than an occasional favor. If you enjoy bringing structure, improving processes, and making a meaningful impact, you’ll thrive here. What You'll Do Operations and systems Oversee daily practice operations and workflow Develop and maintain policies, protocols, and SOPs, and ensure they are followed consistently Identify inefficiencies and improve workflow, patient experience, and profitability Assist with promotions, events, new service launches, and practice initiatives Team leadership Manage staff scheduling, coverage, attendance, and PTO Lead team meetings and keep communication clear across the practice Support hiring, onboarding, training, and ongoing development Set clear expectations and coach team members toward them Inventory and vendors Oversee inventory of clinical supplies, injectables, skincare, and retail Manage par levels, ordering, expiration dates, and product rotation Maintain vendor relationships and identify opportunities to reduce waste and control costs Patient experience and front desk Phones, texts, patient inquiries, and scheduling Check in, checkout, payments, memberships, and packages Rebooking and reviewing upcoming schedules for openings and provider utilization Handling cancellations, no shows, and service recovery with professionalism Keeping our space clean, organized, and welcoming Compliance Support HIPAA, OSHA, safety, and infection control policies and documentation Keep employee certifications, trainings, and required records current Who We're Looking For Exceptionally organized, with genuine follow through Takes initiative without needing direction Enjoys building systems, not just maintaining them Can hold a team accountable while staying approachable Comfortable having a direct conversation when one is needed Calm and solution focused when several things need attention at once Notices the small details that shape a patient's experience Preferred Experience Leadership or management experience in a medical practice, med spa, dermatology, dental, wellness, or hospitality setting Experience managing and developing employees Experience creating or implementing SOPs, policies, or procedures Inventory management and purchasing Comfortable learning scheduling and practice management software Experience with KPIs or practice performance metrics is a plus Medical aesthetics experience is a plus and not a requirement What Success Looks Like Our procedures are documented and consistently followed. Inventory is controlled and waste is minimal. Our patients have an excellent experience every visit. Projects keep moving without constant owner oversight. And our owner gets to spend more time with patients and on the growth of the practice. Why Elevé We are a growing medical aesthetics and wellness practice focused on real results and an elevated, welcoming patient experience. This role works directly with ownership and comes with a meaningful voice in how the practice runs. If you want to help build something rather than maintain someone else's system, this is that kind of seat. The Details $27 to $35 per hour depending on experience, plus paid time off, continuing education support and treatment and product benefits for our team. Full time, schedule including any evenings and minimal Saturdays Location: Grand Rapids/Walker, MI Pay: $27.00 - $35.00 per hour Expected hours: 35.0 – 40.0 per week Benefits: Continuing education credits Employee discount Paid time off Work Location: In person

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