Operations Manager, Logistics and Ecommerce

Job Purpose The Logistics and Ecommerce Operations Manager is responsible for developing and executing logistics and operational strategies that support retail and ecommerce growth. This role oversees logistics operations, fraud prevention, and carrier partnerships, while leading high performing teams, driving operational excellence, and delivering a best-in-class customer experience across all ecommerce store fronts. Flexibility to support business needs is expected, including occasional meetings or activities outside of standard business hours when required. Qualifications and Experience 5+ years of experience in logistics and ecommerce. Experience in sales order management and fraud prevention. Proven ability to drive process improvements and operational efficiency. Strong analytical, problem-solving, organizational, and leadership skills. Experience with SAP, Shopify, and fraud protection platforms. About Us We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable. Rewards In return for your commitment to excellence, we offer: Competitive earnings Benefits including medical, dental, life & disability Comprehensive, ongoing training Career growth potential Generous staff purchase discounts For more information, please refer to the full job description attached.

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