Operations Manager II

JOB DESCRIPTION ________________________________________________________________________________ Position: Operations Manager II - Optometry Reports to: Optometry Operations Manager III Department: Optometry Status: Full-time Classification: Permanent EEO Code: Professional DCHC CORE VALUES: Service of the Poor – Employee demonstrates generosity of spirit, especially for persons most in need Reverence – Employee demonstrates respect and compassion for the dignity and diversity of life Integrity – Employee inspires trust through personal leadership Wisdom – Employee integrates excellence and stewardship into execution of job duties Creativity – Employee demonstrates courageous innovation Dedication – Employee affirms the hope and joy of the DCHC mission GENERAL JOB DESCRIPTION Directs day to day operations of designated Clinic site(s) and special projects as directed. This includes full operational oversight of the optometry clinic, routine eye care services, and the optical dispensary. Follows standards, policies and procedures of DCHC and specified certifying/accrediting bodies. Serves as a member of the Management Team. DUTIES & RESPONSIBILITES Manages systems and relationships to ensure quality care, safety, regulatory compliance and patient satisfaction. Resolves any work flow issues, and provides continuous quality improvement of services and staff competency to ensure smooth transitions between the exam lanes and the optical retail floor. Supervise 2-4 providers and up to 20 total support associates. This includes optometrists, opticians, optometric technicians, and front desk scheduling staff. Optical Dispensary & Inventory Management: Oversees frame board management, contact lens inventory, optical supplies, and lab vendor relationships to ensure profitability and high-quality optical products. Optometric Revenue Cycle: Manages complex dual-billing processes for both medical insurance (e.g., Medicare, Medicaid) and routine vision plans (e.g., VSP, EyeMed). Ensures accurate coding for eye exams, materials, and specialized optometric testing. Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Evaluates performance of assigned personnel. Coordinates with the Optometrist/and or Chief Medical Officer to assure initial and ongoing competency checks are performed. Collaborates with Optometry Technician, and any other Team Member that provides any type of patient care. Determines appropriate staffing levels and interviews, hires, on boards, conducts performance reviews and works with Human Resources on progressive discipline of employees. Collaborates with all members of Executive Leadership to achieve organizational goals and objectives. Involved in planning, implementing, evaluating, and marketing services, specifically focusing on patient retention for annual eye exams and optical sales growth. Monitors and distributes, weekly and monthly ad hoc operating reports according to deadline, including key optometric metrics like: Daily Patient Volume , Revenue per Exam, Glasses Outsourced, Glasses Made in-house, Patient No Show Rate, and Patient Rescheduling Capture Percentage at all relevant Optometry sites Serves as site primary point of contact for overall patient satisfaction; works to resolve issues and improve service excellence. Understands and effectively utilizes the Electronic Health Record, and appropriate report writing functions. Assures designated staff is trained in patient registration and scheduling components while assuring all direct reports are competent in all other EMR applications, including specialized optometry modules and practice management software. Ensures that the clinic follows federal and state regulations. (HIPAA, OSHA, CLIA, Medicare, HRSA, etc.) as well as state optometry board guidelines. Equipment Maintenance: Ensures proper …

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