Operations Manager

Operations Manager – Retail Job Summary We are seeking an Operations Manager to oversee daily retail operations, support team performance, and maintain efficient store processes. The successful candidate will coordinate staffing, inventory management, merchandising, customer service, and administrative activities to support business objectives and ensure smooth day-to-day operations. The ideal candidate has experience in retail operations, team supervision, and store administration, with strong organizational, communication, and problem-solving skills. Key Responsibilities Oversee daily store operations and coordinate activities to maintain efficient workflows and consistent service standards. Supervise store employees and participate in recruitment, interviewing, onboarding, training, and performance development. Coordinate inventory management, purchasing, stock replenishment, pricing, and merchandising activities. Monitor sales performance and support the implementation of strategies to achieve established business targets. Manage or assist with budgeting, expense monitoring, cost control, bookkeeping, and operational reporting. Oversee point-of-sale (POS) systems, cashiering procedures, transaction accuracy, and cash-handling practices. Maintain customer service standards and assist with resolving customer concerns when necessary. Conduct team meetings, communicate operational objectives, and provide employees with guidance and feedback. Coordinate payroll-related administration and maintain accurate employee and operational records, as applicable. Communicate with suppliers and vendors regarding orders, product availability, pricing, and purchasing arrangements. Support promotional activities and merchandising initiatives to improve product visibility and store performance. Ensure compliance with company policies and applicable workplace health, safety, security, and cash-handling procedures. Maintain organized administrative processes and prioritize tasks to meet operational deadlines. Qualifications and Skills Previous experience in retail operations, store supervision, or a related management role. Experience supervising employees and coordinating daily team activities. Strong organizational, communication, and problem-solving skills. Knowledge of inventory control, merchandising, purchasing, and pricing procedures. Familiarity with POS systems, cashiering, sales reporting, and cash-handling practices. Understanding of budgeting, expense tracking, bookkeeping, and administrative procedures. Ability to support employee recruitment, onboarding, training, and performance development. Effective time-management skills and the ability to coordinate multiple operational priorities. Professional customer service and telephone communication skills. Experience communicating with vendors and coordinating purchasing activities. Knowledge of retail sales strategies, promotional activities, and store performance metrics. Ability to follow established operational procedures and workplace safety requirements. Additional language skills are an asset. Work Environment This position involves coordinating daily retail activities, supporting store employees, communicating with customers and suppliers, and completing operational and administrative tasks in a retail setting. Candidates should be comfortable balancing multiple responsibilities and responding to changing operational priorities. We welcome applications from candidates whose experience and qualifications align with the responsibilities of this position. Pay: $52,500.00-$127,000.00 per year Benefits: Dental care Flexible schedule Work Location: In person

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