Operations Manager (6 - Month Term)

Position Type:

Temporary - Temporaire

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Closing date:

2026-05-30

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Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges.

As an employee of Medavie Health Services we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

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This supervisory position provides leadership to front line Medavie Health Services West – Saskatoon, SK Employees. This individual is responsible for managing systems to meet the performance requirements of the ambulance service in the operational service area.  Major operational and human resource components of this position include establishing service direction, building staff capabilities, and improving operational service levels.  Assessing and improving the overall service area’s performance is expected, both current and long-term, to meet company objectives. The overall general role of this position is to direct and guide the workforce in a positive manner.

Key Responsibilities

• Exercise management over employee and labour issues within a confidential capacity.
• Oversee and participate in the recruitment and selection process for new paramedic staff.
• Actively develop and coach staff – encourage and support developmental initiatives by paramedics in collaboration with the human resources department and other related committees.
• Orientate new employees to the goals and objectives; mission, vision, and values of Medavie.
• Encourage semi-autonomous work groups and actively lead or participate in various committees.
• Conduct effective group meetings (including staff and labour relations) and lead staff by example.
• Improve employee performance through motivation and performance reviews.
• Successfully mediate conflict between employees and between the organization and external factors. 
• Develop and manage the operational paramedic team while possessing an aptitude for working with and through staff and in helping them to achieve goals of the organization.
• Allow senior operational paramedics and staff participation in the delegation process.
• Manage as a team, the sensitivity accompanying new and/or changing company policies and practices.  Encourage and provide the components that will help employees reach their potential for self-growth.
• May be required to work on the ambulances in emergencies as well as respond to and manage emergencies such as MCI incidents, disasters, etc.
• Budget management.
• Station inspections and manage repair requests.
• Collaborate with mechanic vendors for service inspections.

Provide exemplary Customer/Patient Service

• Support the customer/patient issue resolution process. 
• Manage incident reports and investigations.
• Possess a solid understanding of the ambulance profession and various business functions such as emergency medical service operations, fleet, facility management, human resources, finance, inventory control, system status planning, quality assurance and learning.
• Monitor and report inclement weather and adjust unit movements with AHS Dispatch and Deployment accordingly.
• PCR tracking and ensuring confidentiality of sensitive information.
• May be required to be on call on a rotational basis for MHSW.
• Working in compliance with Accreditation Canada standards.

QUALIFICATIONS

Education

• Post-secondary education in Health Sciences field or an equivalent combination of education & experience

• Post graduate studies or related master’s degree, prefered

Experience

• Minimum 10 years experience

• EMS Management
• Service/ Health Care Sector experience is an asset

Certifications

• Active Paramedic Licence in good standing with your professional association
• Valid Class 4 Drivers Licence with Air Brake Endorsement (or equivalent) or the ability to obtain one, with a satisfactory driving record.

Knowledge and Skills

• An effective communicator who can build and foster positive relationship with employees and stakeholders.
• A visible leader with a proven track record of empowering and leading employees successfully.
• Someone who can demonstrate a broad understanding of principals of financial management and marketing expertise necessary to assist with negotiations while using cost-benefit thinking to set priorities and manage expenditures.

• An individual with intimate and vast knowledge of the Province of Saskatchewan health care and delivery of emergency services.
• A leader who models a high standard of ethics, is honest and fair in all dealings.

The employee will spend various periods of sitting, standing, walking, crouching, lifting, and / or carrying objects.  Required to maintain one position for possible long periods of time, such as sitting at meetings, or at a desk setting.  Employees will be reading data or inputting data, report writing, operating a word processor, computer, calculator, and talking on the telephone.  Use and exposure to general office equipment such as fax, photocopier, printer, and personal computer.  Exposure to low to moderate noise levels.

Regular business hours are required, but some irregular hours can be expected.  Higher call-volume areas may involve management 24/7 rotation schedules.  You may need to fill in for sickness, vacations, etc.  Travel is required.

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The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.