Dispatch Coordinator

4Seasons Transportation provides safe, calm, and compassionate transportation for students living with disabilities. Our mission is to enhance the quality of transportation for all students with special needs, while fostering a supportive and inclusive environment for our team.

We’re proud to be recognized as a culture award-winning organization, celebrated for our commitment to values-based leadership, employee well-being, safety excellence, and strong team collaboration. At 4Seasons, we champion professional growth and inclusive leadership at every level of the organization.

Position Overview:
The Dispatch Coordinator plays a vital role in supporting 4Seasons Transportation’s logistics and maintaining service efficiency within the Operations department. This position is responsible for real-time route tracking, midday monitoring, and ensuring timely, clear communication with families, schools, and staff. A key part of the role includes finding last-minute coverage for absences. The Dispatch Coordinator is the frontline responder to on-road issues, incidents, and emergencies, upholding our commitment to safe, reliable, and timely student transportation.

Route Monitoring and Coverage

• Track live route progress to ensure timely student pickups and drop-offs
• Monitor route accuracy and verify correct locations
• Manage coverage in response to last-minute book-offs

Communication and Support

• Communicate professionally with guardians and school contacts regarding delays, incidents, or concerns
• Respond promptly to inquiries, disruptions, and routing issues
• Answer phone calls professionally, maintaining a calm and solution-focused approach under pressure

Incident and Emergency Response

• Act as the primary delegate and responder in emergency situations, including collisions, behavioural incidents, and medical emergencies
• Initiate appropriate actions, including contacting other 4Season departments and calling 911 on staff’s behalf when necessary
• Collaborate with the Operations team to document and resolve incidents, such as vehicle collisions, behavioural issues, and equipment malfunctions

Availability and Flexibility

• Provide additional support outside regular hours as needed, including evenings and weekends

Qualifications:

• Candidates with experience in crisis response, particularly those with dispatch or emergency services backgrounds, are encouraged to apply
• Strong computer literacy and ability to quickly learn new tracking and dispatch systems
• Clear, kind, and professional verbal and written communication skills
• Excellent customer service skills, with the ability to remain calm and solution-focused under pressure
• Experience working effectively in a team environment
• Demonstrated organizational, decision-making, and problem-solving abilities
• Experience in a leadership role is considered an asset
• Familiarity with 4Seasons Transportation’s policies, procedures, and student care standards is an advantage
• Multilingual candidates are encouraged to apply

Personal Attributes:

• Adaptable, reliable, positive, proactive, and self-motivated
• Strong customer service orientation with a calm, supportive approach
• Team-oriented with a strong commitment to safety, student care, and community values
• Demonstrated leadership skills and the ability to take initiative