Operations Manager

About the job Part-time: $3,000 per month Full-time: $78,000 to $92,000 per year plus 5% to 10% bonus within 60 to 90 days Job Overview BMR Solutions is a growing furniture logistics company specializing in warehouse management, white- glove delivery, and installation. We are hiring a hands-on Delivery Operations Manager to lead the daily delivery operation in Santa Ana, California. This role begins part-time, with the opportunity to move into a full-time position within 60 to 90 days based on performance. You will help build the operating systems BMR Solutions plans to replicate as we expand to Florida. This is a hands-on leadership role for someone who takes ownership, communicates clearly, and can make good decisions under pressure. Key Responsibilities Own daily route release, crewreadiness, and crew accountability. Manage the operations inbox from response through resolution. file:///home/ubuntu/BMR LinkedIn Short _ _ _ Posting_ Preview.html 1/310/21/26, 4:03 PM LinkedIn Preview | BMR Solutions Delivery Operations Manager Partner on route planning, crew assignments, and early morning issue resolution. Manage customer escalations, delays, and service recovery. Prepare out-of-state quotes and track remote orders through completion. Lead crew coaching, documentation, and performance follow-up. Build and maintain a weekly KPI dashboard. Identify repeat problems and improve the process behind them. 60 Day Benchmarks for Full-Time To move into the full-time role, you will be expected to establish a dependable operating rhythm and lead without daily CEO direction. Achieve 95% or better on-time route departures. Bring the operations inbox under control. Establish a repeatable out-of-state quoting process. Launch and maintain a remote order tracker. Establish weekly KPI discipline and clear crew accountability. Required Experience and Qualifications The following are non-negotiable requirements: 3 or more years of experience in delivery, transportation, or logistics operations. 1 or more years leading drivers, helpers, or crews. Ability to build a route plan, anticipate problems, and solve operational issues without excuses. Clear and professional communication with crews and customers. Comfort with weekday early starts and on-the-spot decisions. Ability to use documentation and KPIs instead of relying on verbal reminders. Valid driver’s license. Attitude and Leadership Expectations Attitude is one of the most important factors in this role. We are looking for someone who:Takes ownership and follows through. Stays calm and productive under pressure. Brings a positive, solutions-focused approach to problems. Accepts coaching and uses feedback to improve. Communicates directly and respectfully. Takes action instead of waiting to be told about every problem. Preferred Qualifications White-glove furniture or appliance delivery experience. file:///home/ubuntu/BMR LinkedIn Short _ _ _ Posting_ Preview.html 2/310/21/26, 4:03 PM LinkedIn Preview | BMR Solutions Delivery Operations Manager Warehouse, moving, installation, dispatch, or field operations experience. Experience managing customer escalations or preparing service quotes. Bilingual English and Spanish. Schedule and Location Location: Santa Ana, California. Work setting: On-site. Schedule: Weekdays with early starts at approximately 5:30 a.m. Part-time hourly to start, with the opportunity to move to full-time salaried employment after 60 to 90 days. Why This Opportunity Matters BMR Solutions is expanding to Florida. The person who builds a strong, repeatable operation in Santa Ana is the person we want involved in that expansion. We are not looking for someone to maintain the status quo. We need an operator who wants to own the work, improve the system, and grow with the company. How to Apply Please send your resume and a short note describing one operations challenge you solved and are proud of. During the phone screen, be prepared to walk through a 5:30 a.m. operational c…

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