Operations Manager

Job description:

Are you enthusiastic, passionate about travel, skilled at problem-solving, and experienced in leading teams? Do you want to be part of a growing, customer-focused company as an Operations Manager? At Tailwind, you’ll have the opportunity to become a key member of a team dedicated to delivering exceptional service to guests from around the world.

This role is ideal for an individual with strong management experience, including both front-of-house and back-of-house restaurant operations, familiarity with POS systems, and the ability to work a flexible schedule.

Veterans and military family members encouraged to apply!

Roles & Responsibilities:

• Review of location cost of goods and labor numbers and assisting senior level Operations Managers with creation of action plans to improve them.
• Conduct onsite visits to assess current location process and create new structures to improve quality control, customer service, and employee engagement.
• Assist operations team in opening, converting, and onboarding of location associates.
• Execute and implement new Tailwind initiatives at the direction of senior Tailwind level staff.
• Assist in the launching of new locations.
• Availability to spend extended time at Tailwind locations across the country for assistance of the operations when needed.
• All other task as assigned.

Requirements:

• Ability to Travel at least 14 days per month.
• Background check required.
• Driver’s License required due to multi-state travel.
• Real ID or Passport.

Experience:

• 1-2 years of restaurant management experience is preferred.
• Food industry- 2 years.

Location: Multiple locations

• Corporate home base in Wilmington, NC
• Multiple locations nationwide.

Schedule:

• Day shift
• Holidays
• Monday-Friday
• Weekend availability

Benefits:

• 401k
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Paid time off

Travel: Minimum 50% travel.

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.