Operations Manager

Join Our Team as an Operations Manager at the Tru by Hilton Wilmington Wrightsville Beach!

At Parks Hospitality Group, we are looking for an Operations Manager to oversee Guest Services and Breakfast Operation. You will ensure operational excellence and guest satisfaction across these departments.

What You’ll Do:

• Oversee daily operations of Guest Services and Breakfast, ensuring efficient service and guest satisfaction.
• Lead efforts to deliver exceptional guest experiences by addressing feedback and resolving complaints.
• Participate in the hotel’s reputation management initiatives, ensuring positive reviews and feedback.
• Monitor staffing levels, schedules, and departmental performance.
• Maintain compliance with safety, health, and brand policies.
• Conduct regular inspections of rooms, public spaces, and facilities.
• Act as the primary point of contact for team members and guests in the absence of the General Manager.

What You’ll Need:

• 2+ years of hotel operations experience, including supervisory roles.
• Strong leadership and organizational skills.
• Proficiency in property management systems.

Why You’ll Love Working Here:

• Competitive pay and comprehensive benefits, including medical, dental, and vision from day one.
• 401(k) with company matching to help you plan for the future.
• Paid time off (PTO) for all team members, because we value your well-being.
• Team Member Recognition Program to celebrate your achievements.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment where you can grow professionally and be recognized for your contributions.

Location:

Tru by Hilton Wilmington Wrightsville Beach | 1010 Ashes Drive, Wilmington, NC 28405