Operations & Logistics Associate

The Operations & Logistics Associate supports both the administrative/coordination and the physical warehouse operations needs of the branch. This position works closely with the Customer Experience Manager (CEM) to ensure orders are accurate, inventory is maintained, and customer scheduling and fulfillment runs efficiently.

This is a hands-on role requiring both warehouse work and strong administrative and communication skills.

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Key Responsibilities

Operations, Scheduling & Systems (Primary Focus)

• Coordinate and schedule Selections (small product) orders 
• Communicate with customers regarding pickups, deliveries, and installations 
• Manage order updates and status tracking in Salesforce 
• Support delivery scheduling for local showrooms and internal teams 
• Assist with closing out completed orders and ensuring system accuracy 
• Enter and maintain inventory records in Sage ERP 

Inventory & Warehouse Support (Secondary Focus)

• Receive, store, and organize incoming materials and inventory 
• Operate forklifts (training provided) to load/unload trucks 
• Stage and prepare outbound orders for pickup or delivery 
• Maintain clean, organized, and safe warehouse and yard areas 
• Assist with weekly cycle counts and inventory verification 

Branch Support

• Assist Branch Manager and CEM with operational coordination tasks 
• Support timecard review and administrative tracking as needed 
• Help ensure smooth communication across warehouse and office functions

Skills & Qualifications

Strong communication and organizational skills 

Comfortable working in computer systems (Salesforce, Sage, or similar) 

Ability to manage multiple priorities and shift between tasks 

Reliable, detail-oriented, and proactive mindset 

Willingness to operate forklifts (training provided) 

Basic computer/data entry skills 

Professional attitude with a customer-service mindset 

Ability to work both independently and as part of a team