Operations/Events Assistant

SUMMARY

 The Operations/Events Assistant is crucial in assisting the Operations Support Services Department in delivering high-quality events and ensuring all client interactions with CESA 6 are positive and supporting overall agency operations.  

ESSENTIAL FUNCTIONS

Communication:

• Provide event coordination to internal facilitators and speakers for all agency events
• Support external customers with information about professional development offerings, including registrations, payments, and event details..

Operations/Events Assistant:

• Answer questions on Events & Payments for Events
• Coordinate Speaker Contracts
• Enrollment in LearnUpon for Events
• Client Satisfaction for all Participant-Level Events and Service Delivery
• Event and Service Delivery Printing
• Conference Center Client Assistance
• Event Coordination including team Meetings, on-site events, off-site events
• Other duties as assigned

POSITION QUALIFICATIONS

Experience, Education, and/or Licensure

• High school diploma required.  
• Certification or Associate degree as an administrative assistant is preferred.
• 2+ years of office experience desired.

Required Skills and Abilities

• Model the core values of the agency.
• Advanced computer skills, including email, word processing, and virtual meeting scheduling.
• Working knowledge of Microsoft Office and Google platform applications, along with the ability to learn agency-specific applications to support business operations.
• Ability to generate professional emails.
• Ability to create organizational tools and processes to support the centers.
• Ability to work independently as well as collaborate with diverse work teams.
• Engage with clients in a positive manner that positively represents self, team, and agency.
• Work as a team and collaborate effectively with other Finance personnel to meet the needs of the Agency.
• Be process-oriented.
• Be nimble and conscientious to meet defined timelines.
• Communicate effectively and timely, verbally, and in writing, to a diverse audience.
• Plan, organize, and prioritize work.
• Remain flexible to adapt to changes in the work environment.
• Excellent time management skills, including the ability to manage schedules and meet deadlines.
• Problem-prevention, conflict resolution, and problem-solving skills.
• Work accurately with close attention to detail.
• Exhibit a high degree of confidentiality of sensitive information and process and handle confidential information with discretion.
• Work effectively, professionally, and tactfully with internal agency staff and external clients. 
• Ability to set and meet high customer service standards (internal and external).
• Excellent interpersonal skills to facilitate interaction with the workforce.
• Exhibit a professional, businesslike appearance and demeanor.
• Professionally represent the agency and public, private, and parochial school districts in interactions with staff, customers, and the community.
• Facilitate an overall work environment of mutual respect and collaboration.
• Ability to interpret data.
• Ability to establish and maintain effective relationships with individuals from diverse backgrounds.

WORK ENVIRONMENT / PHYSICAL DEMANDS

Work Environment

• Ability to work in a professional and flexible office environment, with or without visual and audible distractions.
• Ability to work in a fast-paced environment.

Physical Demands:

• While performing the duties of this position, the employee is occasionally required to stand, walk, sit, type, and reach with hands and arms.  
• The employee will move office products and supplies up to 30 pounds.

CESA 6 offers great benefits for full time employees such as:  Health, Dental and Vision insurance; Wisconsin Retirement System (WRS); Wellness Program; Accident/Critical Illness/Hospital Indemnity insurance; Pet insurance; paid vacation and holidays.

See CESA 6 Values Here 

In compliance with the Americans with Disabilities Act, CESA 6 will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and current employees to discuss potential accommodations with the employer.

CESA 6 is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We expect every member of our team do their part to maintain an environment where everyone has the opportunity to feel included, feels respected and receives the dignity they deserve.

Decisions related to hiring, compensating, training, and evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We take responsibility for always striving to create an inclusive environment as a Gallup best places to work employer that makes every employee and candidate feel welcome.