Operations Coordinator/Dispatcher

Operations Coordinator / Dispatcher Pay: $22.00–$28.00 per hour Job Type: Full-time Schedule: Monday–Thursday, 7:00 AM–5:00 PM Location: Taylorsville, UT — In Office About Night Vision Lighting & Electric Night Vision Lighting & Electric is a growing home-service company specializing in electrical, landscape lighting, and holiday lighting services throughout the Salt Lake Valley. Since 1997, we have built our reputation on quality work, professionalism, integrity, and exceptional customer service. We are looking for an organized, dependable Operations Coordinator / Dispatcher who can help keep our technicians, customers, and daily operations running smoothly. About the Position The Operations Coordinator / Dispatcher is a key connection between our customers, field technicians, and operations team. Dispatching and scheduling are the primary responsibilities of this position. You will manage technician schedules, respond to changes throughout the day, communicate with customers and field staff, and help ensure our technicians are routed efficiently and remain productive. This role also provides operational support to our COO. This is a great position for someone who enjoys solving problems, keeping people organized, communicating with customers, and making sure things don't fall through the cracks. Responsibilities Answer incoming calls and provide professional, friendly customer service Schedule and dispatch technicians for service calls, estimates, maintenance, and installations Plan efficient technician routes and adjust schedules throughout the day as circumstances change Communicate schedule changes and job information with customers and field employees Coordinate emergency and priority service calls Review and debrief completed jobs and identify items requiring follow-up Maintain accurate customer and job information in our field-service software Make customer follow-up/“Happy Calls” and document feedback Run operational and scheduling reports Prepare and track purchase orders and permits Receive deliveries and coordinate with warehouse and field personnel Assist the COO with reporting, follow-up, and special projects Help maintain an organized, efficient office and support daily field operations What We're Looking For We are looking for someone who is organized, proactive, comfortable making decisions, and able to stay calm when the schedule changes. The right person will communicate well with both customers and technicians and won't wait for someone else to notice a problem. They should be comfortable looking ahead, identifying scheduling or operational issues, and working to resolve them. Qualifications: Previous dispatching, scheduling, customer service, office coordination, or administrative experience Excellent verbal and written communication skills Strong organizational skills and attention to detail Strong computer skills and ability to learn new software quickly Ability to manage multiple priorities and frequent schedule changes Ability to think through routes, timing, technician availability, and job requirements Comfortable communicating directly with customers and field employees Dependable and able to work independently Home-service, construction, electrical, HVAC, plumbing, or similar service-industry experience is a plus Experience with Housecall Pro or similar field-service software is a plus Starting pay will be based on relevant dispatching, scheduling, customer service, home-service industry, and operations experience. Benefits Four-day workweek Health insurance Dental insurance Vision insurance 401(k) with company match Health Savings Account (HSA) Paid time off Life insurance Paid training Professional development opportunities Tuition reimbursement Employee referral program Opportunities for growth as the company continues to grow Why Night Vision? This isn't a call-center dispatch position. You'll work directly with our technicians, customers, managers, and COO a…

View the full posting and apply