Operations Coordinator

Your Future is Bright

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada. 

Why You’ll Love Working With Us

• Purpose-Driven Work – Your skills keep northern communities connected
• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Adventure & Lifestyle – Experience the North and enjoy 7 days off after each rotation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

About this position

The Operations Coordinator is responsible for supporting the execution of the day-of-flight operations. Decisions will be made first and foremost with a focus on safety and an eye to on-time performance and planning for any irregular operations proactively. The Operations Coordinators work with OCC, Flight Ops, Cargo, Ramp, Airports, and other internal and external stakeholders.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience. Employees are also eligible for a Northern Living Allowance of $8.89 per hour. In addition, employees receive an operations premium of $1.50 per hour. Candidates fluent in Inuktut will also receive a language premium of $2.00 per hour.

Reporting to: Manager, Customer Service

Please note this is a temporary position ending approximately August 31, 2026.

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Monitor day-of flight schedules and determine impact to operational teams on the ground;
• Liaise between OCC and operational teams to develop and communicate IROP contingency and recovery plans;
• Coordinate operational support requirements between flight crews, flight dispatch and airports;
• Prepare daily reports and operational status updates detailing operational highlights and concerns;
• Complete all checklists and provide comprehensive briefings during shift changes;
• Monitor AIMS/SABRE, SROP and incoming calls to provide timely and professional communication and ground support to operational teams and other stakeholders;
• Monitor all flight delays, cancellations, weather advisories, aircraft swaps, flight reroutes and other operational constraints and communicate these to affected stakeholders and flight crews;
• Manage aircraft stand assignments with external stakeholders and operational teams;
• Monitor and report on all delays;
• Liaise with Flight Crews, Flight Dispatch, Airports, and Emergency Responders to ensure emergency medical assistance is provided as required by travelers and/or flight crews;
• Ensure operational teams are aware of special handling requirements including passenger, baggage, and security, and;
• Other duties as assigned.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• High school diploma or equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc.;
• 1 year of previous related experience required;
• 1 year previous supervisory experience an asset;
• Must possess a working knowledge of the Sabre Computer System;
• Working knowledge of Windows, Excel and Word an asset;
• Solid knowledge of passenger service, ticket counter related procedures, and airport functions an asset;
• Must possess strong communication, and interpersonal skills;
• Experience in handling passengers with mobility needs an asset;
• Willing to assist in all areas of passenger services;
• Willing to work irregular hours of operation and shift work; and
• Must obtain TSC radio license 
• Ability to communicate in Inuktitut is a definite asset; and
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Canadian North is committed to an inclusive hiring process. If you require accommodations at any stage, please inform us.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Iqaluit, NU.  

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled. Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.

Closing date: May 8, 2026