Operations Associate (Remote)

About Sockerbit Sockerbit is a Los Angeles–based Swedish candy company. We sell direct to consumers online and wholesale to retailers including Target, Nordstrom, World Market, Anthropologie and independent shops via Faire. Our product travels a long way to reach a shelf: imported by ocean, co-packed, warehoused across multiple locations and shipped to retail partners against tight delivery windows. We're a small team, so this role has real ownership and a direct line to how the business runs. The role The Operations Associate keeps day to day operations moving. This is a remote position that reports to the Director of Operations and works closely with our warehouses, co-packer, carriers and sales team. What you'll do Freight & logistics Book inbound and outbound freight (LTL, FTL, parcel and drayage) and obtain and compare carrier quotes Schedule pickups and delivery appointments, following each retailer's routing guide Track shipments through delivery and proactively flag delays Audit freight invoices against quotes and bills of lading before approval ASN, EDI & order management Create and send ASNs and other EDI documents (e.g. 856, 810) through SPS Commerce and our partners WMS, accurately and on time. Monitor incoming retailer POs, ship windows and cancel dates; enter or import orders into our ERP (Odoo) Work closely with the Director of Supply Chain to manage OTIF orders. Warehouse communications Serve as the primary point of contact for our 3PL and in-house warehouse teams Send release/pick instructions, confirm ship-ready status and resolve discrepancies Coordinate priorities so orders ship complete and within the retailer's window Retailer operations Manage day-to-day retailer communications: delivery issues, refused or rejected shipments, short/over shipments and appointment changes Collect and file proof of delivery (POD) and bills of lading for every shipment Track compliance chargebacks and deductions and gather backup documentation to support Director investigation. Vendor & purchase order management Communicate with suppliers and our co-packer on purchase orders, production timing, delivery and freight Track inbound POs from order through ocean transit, customs clearance, co-packing and receipt at the warehouse Work with our customs broker and forwarder to keep import paperwork complete, on time and filed appropriately. Inventory & product data Track lot codes and best-by dates to support first-expired, first-out (FEFO) shipping Maintain item master data: UPCs, case packs, pallet configurations (Ti/Hi), weights and dimensions, and retailer item setups Documentation & reporting Maintain organized, up-to-date records: POs, BOLs, PODs, ASNs, invoices, supplier certificates (COAs, insurance COIs) and retailer onboarding paperwork Write and update SOPs for recurring daily operations processes Produce simple weekly reporting on open orders, on-time shipping, fill rate, chargebacks and freight cost Other Arrange sample and small-parcel shipments Support special projects and other operations tasks as the business grows What we're looking for Required 2+ years in supply chain, logistics, order management or operations coordination, ideally in CPG, food or retail wholesale Hands-on experience booking freight and working with carriers, 3PLs or warehouses Working knowledge of EDI, WMS and ASNs Strong Excel / Google Sheets skills (lookups, pivot tables, basic formulas) Excellent written communication; comfortable following up persistently and professionally with retailers, vendors and carriers Highly organized and detail-oriented, able to manage many open items at once without dropping any Reliable availability during Central or Pacific business hours, with flexibility for time-sensitive issues Nice to have Experience with Odoo or another ERP and SPS Familiarity with big-box retailer routing guides and compliance programs (e.g. Target, Nordstrom) Exposure to imports: ocean freight and customs brokers Food or confection…

View the full posting and apply