Operations and Customer Service Coordinator

Job DescriptionOperations & Customer Service Coordinator Company: Diamond Cutter Press Department: Publishing Operations Position Type: Part-Time Reports To: Operations & Customer Service Coordinator Position OverviewThis position requires a combination of computer-based administrative work and hands-on shipping and inventory responsibilities. Diamond Cutter Press is seeking a highly organized, detail-oriented, and dependable individual to support the daily operations of our publishing house. This position combines online bookstore management, customer service, order fulfillment, inventory control and domestic and international wholesale distribution. The ideal candidate is resourceful, comfortable using digital systems, and capable of independently managing multiple responsibilities while maintaining accuracy and excellent customer service. Key Responsibilities 1. Online Bookstore & E-Commerce Management Manage daily operations of the company's online bookstore. Process online orders Update inventory quantities and product information. Manage preorders, backorders, and new book releases. Troubleshoot order-related issues and coordinate with technical support when necessary. Monitor online sales activity and prepare periodic reports. 3. Shipping & Order Fulfillment Process, package, and ship daily retail and wholesale book orders. Prepare shipping labels, invoices, packing slips, and tracking information. Coordinate domestic and international shipments using USPS, UPS, FedEx, and other carriers. Compare shipping options to help control costs. Monitor shipments and resolve delivery problems. Coordinate bulk shipments for bookstores, distributors, organizations, and special events. Maintain accurate shipping records and ensure timely fulfillment. 4. International Wholesale Orders & Distribution Coordinate wholesale orders from international bookstores, distributors, and organizations. Prepare wholesale quotations, invoices, and shipping documentation. Communicate with international customers regarding pricing, availability, payment, and delivery schedules. Coordinate international freight and courier services. Prepare customs declarations and commercial invoices as required. Track international orders from initial inquiry through delivery. Maintain wholesale customer records, pricing agreements, and order histories. Coordinate with management on special pricing, large orders, and distribution arrangements. 5. Customer Service Respond promptly and professionally to customer inquiries by email. Assist with orders, payments, book availability, shipping, and delivery questions. Resolve customer complaints and order discrepancies. Manage returns, replacements, cancellations, and refunds. Communicate preorder availability and expected shipping dates. Maintain positive relationships with individual customers and wholesale accounts. 6. Inventory Management Maintain accurate inventory records for all book titles and related products. Monitor inventory levels across physical stock and online bookstore listings. Receive, inspect, and record incoming shipments from printers and suppliers. Conduct regular inventory counts and reconcile discrepancies. Track inventory allocated to retail, wholesale, promotional, and event orders. Notify management when inventory replenishment is required. Maintain an organized, clean, and efficient storage and packing area. Qualifications & Skills Required Excellent organizational skills and strong attention to detail. Strong written and verbal English communication skills. Proficiency with computers, email, spreadsheets, and online platforms. Strong problem-solving skills and ability to work independently. Ability to manage multiple priorities and meet deadlines. Dependability, initiative, and a customer-focused attitude. Ability to perform physical tasks associated with packing, shipping, and inventory handling. Preferred Experience with Squarespace, or similar e-commerce platforms. Experience with internati…

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