Operations and Covenants Manager

Join our Team! Leland Management is seeking an Operations & Covenants Manager for one of our communities in the Windermere, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 15 consecutive years, including winning first place in our category for 2021! The position is full-time (Monday through Friday from 8:00am to 5:00pm) with a competitive salary and excellent benefits.

JOB SCOPE

The Operations/Covenants Manager has dual responsibility for two aspects of community management:

1) the oversight of the HOA grounds maintenance and related vendor contracts. This position requires a high level of organization, time management skills and effective communication skills in order to deal with mostly vendors but residents as well.

2) Management of all aspects of the association’s covenants enforcement. This position requires a strong work ethic, high level of organization, positive customer service attitude, and strong time management skills. This position interacts daily with residents and community volunteers, often in a position as a rule enforcer, which requires relationship skills, tact and a soft-handed approach to achieve desired results.

AREAS OF RESPONSIBILITY:

As Operations Manager:

· Tour the property on an ongoing and continual basis performing common area inspections, identify areas needing maintenance, enhanced landscape etc. 

· Create and manage work orders for all vendors and maintenance staff through Caliber.

· Oversight on various vendor-related projects and RFP’s.

· Conduct vendor meetings, as needed, to develop action plans and open communication between vendors, Committee members and Community Association Manager, maintain a professional working relationship with all vendors of goods and services.

· Oversee and monitor the performance of vendors and inspect and approve the work of such vendors before recommending payment to Community Association Manager. 

· Work directly with maintenance staff to ensure project lists are being completed and perform quality control checks.

· Provide I&W Committee meeting agendas/material to members 48 hours prior to meeting, facilitate meeting, complete meeting minutes and post on website within three business days.

· Attend meetings, provide assistance to the Finance Committee as needed.

As Covenants Manager:

· Inspect all 1,065 lots WEEKLY and continual basis performing property inspections as well as ARC compliance inspections. This includes rear yards backing to golf course (golf cart provided to inspect). Send Covenants letters to homeowners within 72 hours of the inspection through Caliber. 

· Ensure escalation of covenant violations consistent with KPCA Bylaws and through 

the Board approved enforcement process. Exceptions to the process may be authorized by the Covenants Committee or Community Association Manager (and communicated to the committee chair), including self-help remedies and fast-tracking to hearings.

· Become fully knowledgeable and conversant on all Keene’s Pointe Community Association (KPCA) Covenants, Conditions and Restrictions (CC&R’s) in the KPCA Declaration as well as the Design Standards Manual.

· Provide friendly and efficient customer service to all inquiries, including educating residents on covenants requirements, rules and regulations, as well as the architectural review process, and responsibilities of various parties, as needed.

· Work with Covenants Committee Chair to develop agenda for scheduled meetings. Provide Committee meeting materials to members 48 hours prior to meeting. Complete meeting minutes.

· Write new policies and procedures and covenants letters and revise existing ones as needed to reflect goals of the Board in regard to community compliance 

· Facilitate Covenants Committee hearings for monetary violations. Apply/lift sanctions within 48 hours of Covenants meeting.

· Send Covenants determination letters to homeowners within 72 hours from the voting decision of the Committee, which is reflected in the meeting minutes.

· Act as the central coordinator and record-keeper for all covenants related inquiries, including, but not limited to, violation notices and related processes, regular Committee meetings, meeting notices, meeting minutes, etc.

Other Responsibilities:

· Notify the residents of any pertinent information by sending email blasts. Coordinate with Office Administrator to ensure that information is posted on community website as well as bulletin boards.

· Assist the Community Association Manager with any other special projects and other responsibilities as requested.