Office & Order Fulfillment Assistant

Company Overview: Lake Immunogenics is an established biologics facility located in Ontario, NY. Because we manufacturer and distribute specialized biological products, our office and fulfillment operations require precision, methodical organization, and consistent adherence to documented procedures. We offer a quiet, professional, and stable work environment with an experienced, long-tenured team. Who Excels in this Role: This position is an ideal fit for an organized, methodical person who takes pride in accuracy and getting things right the first time. If you naturally spot typos, enjoy using checklists to verify details, and want a consistent 3-day workweek with a 4-day weekend every week, this role provides an exceptional balance. (Well-suited for experienced administrative professionals, active retirees, empty-nesters, or individuals with backgrounds in banking, pharmacy, dental/medical office billing, or inventory records) Core Responsibilities: Product Labeling & Lot Verification - Print product labels and methodically match/verify lot numbers against production records and customer orders to ensure zero discrepancies before packaging. Phone Orders & Customer Service - Answer incoming customer calls, take accurate product orders over the phone, and communicate with clients in a courteous, professional manner. Order Processing & Data Entry - Accurately enter phoned-in and email customer orders into our invoicing system. Cold-Chain Shipping & Fulfillment - Pack products into insulated shipping containers according to established packing configurations and carrier standards; generate shipping labels, and stage orders for daily afternoon pickup. General Office Support - Maintain organized filing records, data entry, and assist with general office organization. Skills: High Attention to Detail - Comfortable cross-checking multi-digit lot numbers, pricing, and shipping addresses without rushing. Year-Round Consistency - Ability to commit reliably to a Tuesday, Wednesday, and Thursday (8:30a - 5p) schedule year-round. Professional Telephone Demeanor - Clear, calm and courteous communication when speaking with customers. Basic Computer Proficiency - Comfortable entering data, processing shipping labels, and responding to emails. Physical Capabilities - Able to lift up to 25lbs. (light parcels). Local Commute - Target applicants reside within a 20-mintute commute to Ontario, NY. Experience: Essential: Office experience, administrative or clerical experience, customer service, data entry, computer literacy, and strong organizational and time-management skills. Preferred: QuickBooks, bookkeeping, Microsoft Office, multi-line phone systems assistant experience. Pay: $18.00 - $21.00 per hour Expected hours: 24.0 per week Benefits: Dental insurance Health insurance Life insurance Paid time off Retirement plan Education: Associate (Preferred) Experience: clerical: 2 years (Preferred) Work Location: In person

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