Office Manager, International Student Services

Salary $60,147.47 - $65,377.69 Annually Location Taylorsville Campus, UT Job Type Exempt Full Time Job Number 202501289 Division Student Affairs Department International Student Services Opening Date 11/05/2026 Closing Date 11/10/2026 11:59 PM Mountain FLSA Exempt Applicants must be authorized to work in the United States. All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date. Job Summary Job Summary The Office Manager for International Student Services (ISS) provides operational leadership and administrative management for the International Student Services office. Reporting to the Director of International Student Services, this position oversees day-to-day office operations, supervises student employee teams, coordinates administrative and financial processes, and ensures efficient delivery of frontline services to prospective and current international students. The Office Manager serves as the primary coordinator for office systems, customer service operations, student employee programs, health insurance administration, scheduling, purchasing, inventory management, and departmental logistics. This position plays a critical role in maintaining a welcoming, student-centered environment while supporting compliance with institutional, state, and federal requirements related to international student services. Essential Duties & Responsibilities & Knowledge Skills & Abilities Operations, Administration, and Financial Management (35%) Manage the daily operations of the International Student Services office, ensuring efficient, effective, and student-centered service delivery. Develop, implement, and maintain office procedures, workflows, records, and operational processes. Serve as the departmental lead for administrative systems, including ISSM, appointment scheduling platforms, shared mailboxes, and departmental records management systems. Coordinate office space planning, furniture, equipment moves, and facilities-related projects. Coordinate office scheduling, business continuity, facilities, equipment, purchasing, inventory, and vendor relations. Process and reconcile purchasing card transactions, reimbursements, invoices, mileage, travel documentation, and other financial records. Assist the Director with budget tracking, financial reporting, audits, reconciliations, and operational assessment. Maintain departmental records, reports, metrics, and documentation in compliance with institutional policies and procedures. Student Employee Supervision, Leadership, and Engagement (25%) Develop staffing plans and ensure adequate front desk coverage during peak service periods, orientations, registration, and other high-demand times. Recruit, hire, train, schedule, supervise, and evaluate student employees and International Diplomats. Oversee student staffing for front desk operations, customer service, admissions support, outreach, and student engagement activities. Coordinate the International Diplomats student leadership program, including recruitment, training, mentorship, and leadership development. Develop and maintain training materials, standard operating procedures, and customer service standards. Manage student employee payroll, scheduling, performance management, and professional development. Collaborate with campus partners to support student engagement, retention, leadership development, and student success initiatives. Customer Service, Communications, and Program Support (20%) Manage departmental communication platforms, including shared email accounts, appointment systems, voicemail communications, and other student-facing communication channels. Monitor service delivery trends and recommend improvements to office procedures and student service operations. Ensure high-quality customer service across all communication channels and oversee front desk operations, in…

View the full posting and apply