Office Dispatcher/customer service coordinator

NOW HIRING: Office Dispatcher / Customer Service Coordinator Electrical Contracting Company | Full-Time Pay: $20–$24 per hour, based on experience About the Position We are looking for an experienced, dependable, and organized Office Dispatcher / Customer Service Coordinator to join our electrical contracting team. This position is responsible for answering customer calls, scheduling service appointments, dispatching electricians, coordinating daily service calls, and ensuring our customers receive excellent service. Previous professional dispatching experience is REQUIRED. Applicants must have hands-on experience dispatching field technicians, coordinating service calls, and managing changing schedules in a busy service environment. The ideal candidate is an excellent communicator, a strong problem-solver, and someone who can keep technicians productive while providing outstanding customer service. Key ResponsibilitiesDispatching & Scheduling Dispatch field technicians and coordinate daily service calls. Manage technician schedules and assign jobs based on availability, location, and priority. Adjust schedules throughout the day as emergencies, delays, and new service requests arise. Communicate job details, customer information, and special instructions to technicians. Monitor job progress and keep customers informed of technician arrival times. Minimize technician downtime and maintain an efficient daily schedule. Prioritize urgent service calls and coordinate appropriate responses. Customer Service Answer incoming phone calls and respond to customer inquiries professionally. Schedule appointments and communicate service windows to customers. Gather accurate customer information and details about requested electrical services. Provide appointment updates and follow up with customers as needed. Handle customer concerns professionally and escalate issues when necessary. Maintain a positive customer experience from the initial call through job completion. Office Administration Enter customer information, service requests, and job details into our service management software. Create and update work orders and maintain accurate customer records. Assist with estimates, invoices, service tickets, and administrative paperwork. Track job status and follow up on outstanding appointments and paperwork. Maintain organized records and communicate important information to management. Team Coordination Serve as the primary communication link between customers, electricians, and management. Ensure technicians have the information they need before arriving at each job. Communicate scheduling conflicts and operational issues promptly. Take ownership of the daily dispatch board and help keep operations running smoothly. Required Qualifications Previous professional dispatching experience is mandatory. Hands-on experience dispatching field technicians and coordinating service calls. Previous experience managing schedules and adjusting appointments throughout the workday. Excellent telephone etiquette and customer service skills. Strong verbal and written communication skills. Excellent organizational and time-management abilities. Ability to multitask and make decisions in a fast-paced environment. Comfortable using computers, email, calendars, and scheduling software. Dependable, punctual, detail-oriented, and accountable. Ability to work independently and communicate effectively with customers, technicians, and management. Applicants without previous dispatching experience will not be considered. Preferred Qualifications Experience working for an electrical contractor or residential service company. Experience dispatching electricians, HVAC technicians, plumbers, or other home-service professionals. Familiarity with Housecall Pro, ServiceTitan, or similar service management software. Basic knowledge of residential electrical service work. Electrical industry experience is preferred, but proven dispatching experience is required. Compen…

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