Non-Emergency Medical Transportation Dispatcher

Job Summary Join our dynamic team as a Non-Emergency Medical Transportation (NEMT) Dispatcher, where you'll be the vital link ensuring smooth, timely, and safe transportation for patients requiring non-emergency medical services. In this energetic role, you'll coordinate and manage transportation requests, optimize routing, and communicate effectively with drivers, healthcare providers, and patients. Your proactive approach will help deliver dependable transportation solutions that enhance patient care and satisfaction. This position offers an engaging environment where your logistical expertise makes a real difference in people's lives. We hold ourselves to a high standard because the work deserves it. Responsibilities Coordinate transportation requests for non-emergency medical appointments using transportation management systems and GPS technology to ensure timely pickups and drop-offs. Dispatch drivers efficiently by utilizing multi-line phone systems, Transportation Management, and other logistics software to optimize routes and vehicle utilization. Maintain clear communication with drivers, patients, healthcare facilities, and team members through phone etiquette and professional interaction to address scheduling changes or emergencies. Monitor fleet operations using GPS and fleet management tools to track vehicle locations, troubleshoot issues, and ensure safety compliance. Input accurate data into systems such as SyteLine, and transportation management platforms to document trip details, schedules. Analyze transportation data to identify opportunities for efficiency improvements in logistics and supply chain operations. Requirements Proven experience with GIS (Geographic Information Systems), GPS navigation, or transportation planning tools. Strong knowledge of transportation management systems like Bambi, Route Box or similar platforms. Excellent communication skills with professional phone etiquette and the ability to handle multi-line phone systems confidently. Strong typing skills for efficient data entry into various software systems. Ability to analyze logistical data to improve dispatching efficiency and operational workflows. Experience working within transportation management or dispatching roles preferred; familiarity with 3PL (third-party logistics) providers is a plus. This role is perfect for motivated individuals who thrive in fast-paced environments and are passionate about delivering exceptional service through precise coordination and communication. Join us in making a meaningful impact by ensuring patients receive reliable transportation when they need it most! Pay: $24.00 - $26.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience: Dispatching: 1 year (Required) Work Location: In person

View the full posting and apply