Night Shift Dispatcher, Motor Vehicle

The Night Shift Vehicle Dispatcher, 1200am to 0800am Monday through Friday, is responsible for coordinating, assigning, and monitoring vehicle operations during overnight hours and preparing the workload for the next business day. This role ensures safe, efficient, and timely transportation support while maintaining accurate records and communication with drivers, supervisors, and other operational staff. This position is responsible for the assignment of motor vehicles and drivers for conveyance of freight or passengers, and compiles lists of available vehicles. The assignment of vehicles is determined by factors such as length and purpose of trip, freight or passenger requirements, and preference of user. Additional responsibilities include the issuance of keys, record sheets, and driver credentials. The Dispatcher records time of departure, destination, cargo, expected time of return and investigates overdue vehicles. The Dispatcher may confer with customers to expedite or locate missing, misrouted, delayed or damaged merchandise, maintain record of mileage, fuel used, repairs made, and other expenses. The Dispatcher may establish service or delivery routes, supervise loading and unloading, issue equipment to drivers, (such as hand trucks, dollies, blankets and first aid kits), direct activities of drivers, assign helpers to drivers, work at vehicle distribution centers, and assign vehicles to customer agencies. Responsibilities Schedule and dispatch drivers, vehicles, and equipment according to daily operational needs. Monitor transportation activities and ensure adherence to schedules and service commitments. Communicate with drivers regarding route assignments, schedule changes, delays, and emergencies. Track vehicle locations and transportation status. Maintain accurate records of trips, driver assignments, mileage, fuel usage, and operational reports. Coordinate responses to transportation disruptions, accidents, breakdowns, or weather-related challenges. Ensure compliance with company policies, Department of Transportation (DOT) regulations, and safety requirements. Receive and process transportation requests from internal departments and external customers. Collaborate with supervisors and management to optimize routes, improve efficiency, and reduce operational costs. Assist with driver timekeeping, attendance tracking, and workforce scheduling. Address customer inquiries and service concerns in a professional and timely manner. Qualifications Working knowledge (proficient) of Microsoft Office (Word, Excel and PowerPoint). Ability to pass Pre-Employment Drug Test and Background Screening. Ability to receive a favorable Tier-1 investigation result and obtain/maintain a CAC. Excellent organizational, time-management and multi-tasking skills. Ability to communicate effectively with drivers, supervisors, and customers. Strong attention to detail and accuracy in recordkeeping. Ability to remain calm and make sound decisions during emergencies. Strong analytical and critical-thinking capabilities. Proficiency in computer systems and data entry. Strong communication and customer service skills. Ability to prioritize multiple tasks in a fast-paced environment. Proficient with Microsoft Office applications and dispatch management systems. Strong problem-solving and decision-making abilities. Ability to work flexible schedules, including evenings, weekends, and holidays when required. Desired Qualifications Valid driver’s license. A Commercial Driver's License (CDL) with Passenger (P) Endorsement. High school diploma or equivalent. Physical Demands & Working Environment Overnight shift schedule, typically including weekends or holidays based on mission needs. Office environment with frequent communication via phone and radio. Nightly outdoor checks on vehicles or facilities. Physical requirements include (but are not limited to) the ability to lift 40 pounds, pushing, pulling, carrying, bending, squatting, and reaching. Work …

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