National Logistics Coordinator

Job Title: Logistics Coordinator Business Unit Logistics Location: Houston, TX Reports To: Logistics Manager Work Schedule: Generally: Monday - Friday 9AM - 6PM Type of Position: Full Time FLSA Status: Salaried Non-Exempt $36,350 – $44,000 annually Position Summary for Logistics Coordinator: This call center position supports nationally all transportation/logistics activity within our three regions. Work shift may be scheduled on day, night, weekends, or weekdays. Serves as a primary customer service point of contact for drivers, equipment providers, contract carriers, external customers and internal departments. Job Requirements for Logistics Coordinator: The requirements listed below are representative of the knowledge, skill, and ability required for this call center position. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the work functions. Essential Duties and Responsibilities for Logistics Coordinator: Interact with employees and customers by telephone or electronically in order to provide information about distribution routes, schedules, and status of customer deliveries Capability of making decisions quickly and communicating information to appropriate parties Maintain and distribute daily, weekly, and monthly reports Check to ensure that appropriate changes were made to resolve situations Must possess a commitment to exceeding customer expectations and delivering excellent customer service at all times Analyzing information and evaluating results to choose the best solution and solve problems Refer unresolved situations to designated departments for further investigation Secondary Duties and Responsibilities for Logistics Coordinator: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems Using computers and computer systems to update, maintain, data entry, enter data, or process information Competencies for Logistics Coordinators: Planning and Organizing – Sets priorities to optimize time usage, adheres to schedules and plans. Teamwork and Relationship-Building Skills – Assists team members in accomplishing their objectives, establishes effective working relationships, and promotes team efforts. Adaptability and Change Management Skills – Has the skill to multi- task and juggle competing priorities. Communication and Cooperation – Effectively communicates upward, downward and laterally. Skills, Knowledge, and Abilities for Logistics Coordinators: Able to function well in a fast-paced, team-focused environment Organize workload and prioritize effectively Experience working with Microsoft and other computer programs Assertive problem solver who looks beyond the standard solutions to overcome challenges Education and Work Experience for Logistics Coordinators: Desired: Prior customer service experience or call center experience preferred Strong team player, mature, independent, and work well in a fast-paced environment English/Spanish bilingual a plus Previous experience in Logistics (Freight Forwarding, Dispatching DOT Drivers) Call center experience Why you should join our Logistics Coordinator team: Medical, Dental and Vision at a affordable cost Life, AD&D and Long Term Disability 401K Vacation Pay Sick Pay Holiday Pay Notice : The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to chang…

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