Medical Transportation Dispatcher

Job Overview As a Medical Transportation Dispatcher, you’ll coordinate vehicle assignments and trip details to help patients reach appointments safely and on time. You’ll manage incoming calls, update dispatch records, and keep drivers and internal teams informed as plans change. Your work brings together customer service, transportation planning, and logistics in a fast-moving environment. Duties Dispatch vehicles and coordinate routes using vehicle dispatch software, transportation management systems, and Global Positioning System (GPS) tools; Manage multi-line phone systems with clear phone communication and professional phone etiquette; respond to customer needs and relay updates through timely internal communication. Enter and verify trip, vehicle, and shipment details; maintain accurate records through data entry and typing. Monitor road transportation operations, fleet availability, and shipping and receiving activity; coordinate freight and supply chain details as needed. Apply analysis skills to resolve scheduling changes, support transportation management, and follow Department of Transportation (DOT) regulations. Your impact: Accurate dispatching helps patients, drivers, and care teams stay coordinated and supports dependable access to medical appointments. Qualifications Strong communication, organizational, customer service, and phone call management skills. Working knowledge of Google Sheets and Google Docs is required . Computer Skills Experience with dispatching, transportation planning, logistics, fleet management, or road transportation operations is helpful. Working knowledge of Microsoft Office and transportation management systems is preferred; Transportation Management experience is a plus. Reliable attendance, punctuality, and a team-oriented attitude. Ability to type accurately, manage competing priorities, and communicate clearly in a busy dispatch setting. Bilingual applicants are encouraged to apply. Dispatching, transportation, logistics, or medical office experience is preferred. Non-emergency medical transportation experience is a plus. Pay: $18.00 - $22.00 per hour Benefits: Employee discount Flexible schedule Application Question(s): How have you used Google Sheets in a previous job? Are you comfortable sorting and filtering a spreadsheet to locate a trip or patient record? Experience: Computer skills: 5 years (Required) Language: English (Required) Ability to Commute: El Cajon, CA 92021 (Required) Work Location: In person

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