Medical Assistant/Hair Transplant Technician & Clinical Operations Coordinator

Vivaan Health – Staten Island, NY Pay: $18.00 per hour Job Type: Full-Time Schedule: Wednesday–Saturday, 7:00 AM–7:00 PM Work Location: In Person – Staten Island, NY Job Overview Vivaan Health is a growing hair restoration and aesthetics clinic dedicated to providing exceptional patient care and high-quality hair transplant procedures. We are seeking a reliable, motivated, and experienced Hair Transplant Technician & Clinical Operations Coordinator to join our team. This is a versatile, hands-on position combining hair transplant assistance, patient care, front desk operations, inventory management, and daily clinic coordination. The ideal candidate is highly organized, proactive, comfortable multitasking, and willing to take ownership of both clinical and administrative responsibilities. We are looking for a team player who can assist during surgical procedures while also ensuring the clinic runs smoothly before, during, and after patient appointments. Key ResponsibilitiesHair Transplant & Surgical Assistance Assist the medical team during FUE hair transplant procedures, including graft preparation, counting, handling, and other authorized technical assistance. Assist with PRP treatments and other clinical procedures as permitted by training and applicable law. Prepare surgical rooms, instruments, equipment, and patient supplies. Maintain proper sterilization, disinfection, and infection control protocols. Assist with patient positioning and comfort throughout procedures. Maintain a clean, safe, and organized clinical environment. Clean, disinfect, and reset treatment rooms following procedures. Ensure all necessary equipment and supplies are prepared for scheduled procedures. Front Desk & Administrative Operations Greet patients and provide a welcoming, professional experience. Answer phone calls, text messages, and patient inquiries. Schedule and confirm consultations, hair transplant procedures, and follow-up appointments. Manage patient check-in and check-out. Maintain accurate patient records and appointment schedules using the clinic's EMR system. Assist with payment collection, receipts, and routine administrative tasks. Coordinate communication between patients, providers, and clinic staff. Maintain an organized front desk and reception area. Follow up with patients regarding appointments, required forms, and outstanding documentation. Pre-Operative Patient Care Contact patients before surgery to confirm appointments and preparation requirements. Review pre-operative instructions and ensure patients understand their preparation responsibilities. Confirm that required paperwork, medical history forms, and consent documents have been completed. Verify that patients have received instructions regarding prescribed medications and pharmacy pickup. Assist with patient intake, vital signs, and pre-operative photographs. Prepare patient-specific surgical supplies and materials. Report any incomplete requirements or medical concerns to the supervising clinician. Post-Operative Patient Care Review clinician-approved post-operative instructions with patients. Assist with preparing and distributing post-operative care kits. Schedule follow-up visits, scalp washes, and PRP appointments. Conduct routine post-operative follow-up calls and messages. Assist with post-operative scalp washing and graft care as permitted by applicable law and clinical protocols. Document patient communications and recovery updates in the EMR. Escalate potential complications or patient concerns to the medical provider promptly. Help ensure patients receive a positive experience throughout their recovery. Inventory & Stock Management Monitor inventory levels of surgical supplies, PPE, medical materials, and general office supplies. Maintain organized stockrooms, cabinets, and surgical supply areas. Track supply usage and identify items requiring replenishment. Assist with ordering and receiving supplies. Monitor expiration dates an…

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