Max Home Furnishings Delivery Associate

The Delivery Associate is responsible for the safe and timely delivery, setup, service, and retrieval of rent-to-own merchandise including furniture, appliances, electronics, and other household products. This role provides exceptional customer service while ensuring merchandise is properly handled, installed, and maintained. The Delivery Associate also supports store operations through inventory management, product inspections, and customer account support. Essential Duties and Responsibilities Delivery & Setup Load, unload, transport, and deliver merchandise to customer homes and businesses. Properly install and set up appliances, electronics, furniture, and other products. Demonstrate product features and basic operation to customers. Ensure all deliveries are completed accurately and on schedule. Obtain customer signatures and necessary documentation at the time of delivery. Customer Service Provide professional, courteous, and respectful service during all customer interactions. Resolve customer concerns or escalate issues to management as appropriate. Maintain a positive company image in customers' homes and communities. Educate customers on product care and rental agreement expectations. Merchandise Recovery & Service Assist with the pickup and return of merchandise when required. Inspect merchandise upon delivery and retrieval for damages or maintenance needs. Perform minor repairs, maintenance, and cleaning of products as needed. Report service issues and delivery concerns to management promptly. Inventory & Warehouse Support Assist with inventory counts and merchandise organization. Maintain a clean, organized, and safe warehouse environment. Prepare merchandise for future deliveries and showroom displays. Support store operations and special projects as assigned. Safety & Compliance Operate company vehicles safely and in accordance with all traffic laws. Conduct vehicle inspections and report maintenance needs. Follow all company safety procedures and loss prevention guidelines. Maintain confidentiality of customer and company information. Qualifications Required Must be over the age of 21 to drive a vehicle for work (insurance requirement) High school diploma or GED preferred. Valid driver's license with an acceptable driving record. Ability to pass background checks and meet company driving requirements. Strong customer service and communication skills. Basic mechanical aptitude and problem-solving ability. Ability to work a flexible schedule, including evenings and Saturdays when needed. Physical Requirements Frequently lift, move, push, or carry up to 100 pounds with assistance. Ability to safely maneuver large appliances, furniture, and electronics. Stand, walk, bend, kneel, climb stairs, and lift repeatedly throughout the workday. Ability to work both indoors and outdoors in varying weather conditions.

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