Manager, Production Excellence & Continuous Improvement
Dnata Cateringdnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. What We Offer Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision Complimentary Daily Meals: Enjoy FREE breakfast, lunch, and dinner during your shift Our Mission: To be the word's most admired air and travel provider Our Core Values: We Are Safe We Are Future Thinkers We Play To Win We Respect Everyone and Work As A Team As Manager, Production Excellence & Continuous Improvement for dnata Catering, you will lead operational excellence across food production by improving safety, quality, service, cost, and productivity. You will manage and develop production teams, while partnering with the Head Production Chef, culinary, quality, supply chain, and operations teams to ensure meals are produced to established recipes, portion sizes, presentation standards, and food safety requirements. The role is accountable for identifying performance gaps, analyzing root causes, standardizing processes, reducing waste and variation, and delivering measurable improvements through structured continuous improvement methods. You will establish performance metrics, lead cross-functional improvement initiatives, sustain gains through standard work and visual management, and build a culture in which employees actively identify and solve operational problems. Strong production planning, inventory management, change leadership, and problem-solving capabilities are essential to ensure reliable, efficient, and high-quality operations. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Lead the site production continuous improvement program and develop a prioritized improvement roadmap aligned with safety, quality, service, cost, and productivity goals. Establish, monitor, and communicate key performance indicators, including throughput, labor productivity, yield, waste, rework, schedule attainment, and service performance. Facilitate structured problem solving and root cause analysis using Lean, Six Sigma, Kaizen, 5S, value stream mapping, and related continuous improvement tools. Partner with cross-functional teams to redesign workflows, remove bottlenecks, improve capacity utilization, and reduce process variation and non-value-added activity. Develop and sustain standard work, visual management, daily performance routines, and control plans to ensure improvements are maintained. Coach leaders and frontline employees in continuous improvement principles, data-based decision-making, and effective change adoption. Supervisory/Management Responsibilities Schedule and assign work for department staff; follow up on results. Supervise employees in daily activities including training, motivating, and corrective action as required to enhance capabilities and performance. Enforce systems, policies, and procedures. Follow established rules of each unit for entry to building and work areas, properly attired and In compliance with HACCP/GMP guidelines for personal hygiene and observe security precautions as mandated by unit management. Ensure menu specs are available on all stations to guide portion, foods and supplies to be packaged or assembled into trays. Comply with all HACCP/GMP and dnata Catering sanitation and proper food handling policies and procedures. Portion and garnish hot cooked foods, such as meat and vegetables, into individual serving dishes. Inspect dispensed items for contamination by foreign bodies. Properly return food for storage or dispose of unused food items or supplies …