Manager, Ocean Export
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Chester, 2501 Seaport Drive Division: Air & Sea Job Posting Title: Manager, Ocean Export Time Type: Full Time Summary The Ocean Export Manager oversees the export process for ocean cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. This role involves managing relationships with customers, vendors, and service providers to ensure a high level of service and customer satisfaction. Duties and Responsibilities Oversee the ocean export process, including preparation of shipping documents, customs clearance, and booking with shipping lines. Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers to ensure efficient delivery. Build and maintain relationships with customers, vendors, and third-party service providers. Address and resolve customer inquiries promptly to maintain satisfaction and trust. Ensure compliance with all relevant regulations, including customs regulations and trade laws. Stay updated on changes in ocean freight regulations and export controls. Develop and implement policies and procedures to improve efficiency and service quality. Identify and execute process improvements to reduce costs and enhance customer satisfaction. Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality. Analyze performance data to identify trends and areas for improvement. Supervisory Responsibilities Supervise a team of ocean export coordinators and support staff. Educational background / Work experience Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred. 5 years of experience in freight forwarding, logistics, or a related field is preferred. Prior experience in ocean exports and supervisory roles is highly desirable. Preferred Qualifications: Familiarity with ocean freight regulations, customs requirements, and export controls. Knowledge of shipping routes and schedules Skills & Competencies Lead Yourself: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment. Lead Your Team: Excellent leadership and communication skills to manage and motivate a team. Lead Your Business: In-depth knowledge of logistics, supply chain management, and ocean freight principles. Language skills Fluency in English is required. Computer Literacy Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with logistics and ocean cargo management systems. Physical and/or Mental Requirements / Working Conditions Physical Demands Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. …