Manager, Maintenance

Manager, Maintenance // Facility Services, Campus Operation Position Purpose and Summary The Facility Services team at TWU supports the university's mission by ensuring safe, clean, well-maintained, accessible, sustainable buildings, infrastructure, and grounds that are continuously being improved while adhering to data-centric professional standards, through faithful, available, and teachable employees. Facility Services - Core Values Biblical Stewardship Customer Service Operational Excellence The Manager, Maintenance is responsible for planning, coordinating, and directing all daily functions related to the University’s physical assets. This includes purchasing parts and inventory, staff development, project coordination, and budget management. This role also involves the coordination and management of all Maintenance team members and trade contractors related to facilities and infrastructure repairs. Key Areas of Accountability Leadership & Team Management Lead and manage the Maintenance Services team. Foster a culture of teamwork, stewardship, accountability, customer service, and continuous improvement. Responsible for encouraging and maintaining an atmosphere of spiritual growth, skill, and personal development amongst all staff through weekly staff meetings and one-on-ones. Recruit, train, mentor, and evaluate all maintenance personnel. Develop succession plans and support employee development. Ensure compliance with applicable safety, BC Building Code and Technical Safety requirements, providing opportunities for staff to be trained in safe work procedures and other trades-related (Mechanical, Electrical, Plumbing, and Carpentry) requirements. Ensure timely completion of repairs and maintenance requests. Manage all maintenance contractors, vendors, and service relationships. Provide maintenance-related support for TWU–LLC and TWU-Richmond. Monitor and report on maintenance performance metrics and key performance indicators (KPIs). Provide detailed fiscal and maintenance reports and presentations as required. Manage and support Facility Services on-call as needed. Participate in the University Occupational Health & Safety Committee. Champions Health and Safety initiatives in Facility Services. Participate in the TWU Accessibility Committee. Budget Management Manage and steward the maintenance budget to ensure expenses do not exceed approved budget levels. Budget tracking, historical reporting and forecasting are a large part of this role. Prepare and manage operating and capital budgets. Ensure the Expense Tracker is updated weekly and reconciled monthly to Vena. Ensure all vendors' invoices are submitted for payment weekly. Monitor expenditures weekly and identify cost-saving opportunities. Prepare and present business cases for major repairs and asset replacements. Manage procurement processes and approve purchasing decisions. Facility Maintenance Develop and maintain an Asset Maintenance strategy. Plan, organize, and implement maintenance services for all campus buildings. Execute the Facility Services - Service Guide maintenance deliverables, including completion of Service Requests in the prescribed timeline. Ensure preventative maintenance is properly scheduled and implemented. Ensure drawings for existing facilities are accurate and readily available. Ensure the Computerized Maintenance Management System (CMMS) potential is maximized. Ensure departmental policies and procedures are current and adhered to. Ensure critical assets are identified, and critical spare parts are inventoried in preparation for business continuity. In partnership with Capital Projects, ensure all relevant documentation is received after each renovation or construction project and appropriate drawings are updated. Responsible for regularly inspecting all TWU buildings and assets Ensuring clear, planned and timely communication with staff and faculty in all buildings, especially with utility interruptions and major maintenance …

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