Manager, Integrated Supply Chain & Customer Experience
Takasago InternationalWe invite you to join Takasago, where you can be innovative and contribute to society through technology. The management of Takasago aims to create a company where each employee can experience a sense of fulfillment. Takasago is a major global leader and producer of flavors and fragrances providing innovative solutions in flavors, fragrances, aroma ingredients, and fine chemicals. Takasago is headquartered in Japan and operates in over 28 countries, with manufacturing facilities, research and development centers, and sales offices worldwide. Takasago ranked 8th overall and 1st in Asia on the Global Top Food Flavors and Fragrances Companies. Job Summary : The Manager, Integrated Supply Chain & Customer Operations, is responsible for leading Demand Planning, Customer Service (Order Management) Production Planning, and Purchasing coordination activities within the Supply Chain Operations. This role ensures customer demand is accurately forecasted, customer requirements are fulfilled efficiently, inventory is managed effectively, and cross-functional teams work together to achieve service, inventory, and operational objectives. This role serves as a primary customer-facing leader for the Supply Chain organization, ensuring that customer needs, service levels, order fulfillment requirements, and communication expectations are clearly understood, proactively managed, and effectively supported across the business. The Manager, Integrated Supply Chain & Customer Operations is the main liaison across the organization (PRD, QC, Finance, Sales, SC) to bring collaboration of teams together to support and resolve issues that can impact customer demands/orders. Essential Job Functions : Customer Service Leadership Drive Customer Service Top Performance by ensuring timely shipments, responsive communication, support resolutions and continued improvements to build top service Lead Customer Centric Mindset through all activities. Lead Order Management in Execution Excellence by ensuring accurate, efficient, and standardized order management processes Partner cross-functionally to proactively manage supply risks, enhance transparency, and optimize customer outcomes Leverage Data and Performance Insights to identify service trends, mitigate risks, improve service metrics, and drive sustainable improvements in customer experience and operational performance. Supply Chain Operations Develop and maintain rolling demand forecasts for 12 months; Leading monthly S&OP meeting with Sales Teams & Executive Team Create Yearly Budget for Existing and support New Win Budget with Commercial Team. Partner with Sales and customers to validate demand assumptions. Monitor forecast accuracy and implement corrective actions. Identify forecast risks and communicate mitigation plans. Ensure material availability and production readiness to support customer requirements Develop proactive mitigation plans for supply interruptions, capacity constraints, and raw material shortages, escalating significant risks as appropriate. Understanding of Production Planning requirements against capacity of Production and work to manage constraints. Support business continuity planning and supply chain risk management activities Collaborate with Operations, Quality, Procurement, Logistics, and Commercial functions to balance supply and demand. Lead actions to reduce excess and dormant inventory. Support supply continuity and risk mitigation efforts. Monitor production daily/weekly performance related to potential customer impacts Escalate QC Rejections/Resamples related to potential customer impacts Special Projects or Adhoc Analysis as required Team Leadership Drive Customer Centric Mindset Internally & Externally Develop and coach direct reports. Establish individual goals aligned with organization for success Leading Succession Planning Promote collaboration across Supply Chain, Operations, Finance and Sales. Support continuous improvement initiatives. Key Metrics Forecast Accura…