Manager, Deal Success

Manager, Deal Success
· This is an on-site position based out of either our Edmonton or Calgary office.
· Work schedule: Monday to Friday with regular after-hours support required.
Company Overview
MTE Logistix is Western Canada’s largest 3PL and contract warehousing Company, with offices in Edmonton and Calgary. The Company provides short and long-term warehouse storage, order fulfillment, di
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stribution, and freight services to clients throughout Western Canada. With more than 2.4 million square feet of warehouse space across 9 facilities, MTE Logistix has the facilities, equipment, technology, and expertise to meet virtually any need.
Position Overview
The Manager, Deal Success ensures smooth communication and service delivery between clients and operations. The incumbent ensures client satisfaction, operational efficiency, client onboarding, and service excellence.
Job Responsibilities:
• Oversee service delivery for a range of clients; ensuring organizational commitments are targets are achieved.
• Work closely with sales, operations, and warehouse teams to align service delivery with client contracts and KPIs.
• Lead the onboarding process for new clients and/or new contracts with existing contracts.
• Liaise between clients, customer service, and operations as required to quickly identify and resolve issues.
• Handle escalations and resolve service-related issues swiftly, often coordinating with warehouse, transportation, and IT teams.
• Escalate gaps and/or issues to the senior leadership team as required.
• Monitor order processing, inventory levels, and fulfillment accuracy to ensure timely and correct deliveries.
• Analyze customer feedback and service metrics to identify areas for improvement and implement best practices.
• Complete required internal and external reporting.
• Other duties as required.
Job Requirements:
• Post-secondary education in a relevant field.
• 5+ years experience in warehousing, logistics, or transportation in a customer service or operational role.
• Professional, diplomatics, and extremely organized.
• Exceptional interpersonal skills including demonstrated ability to build rapport, manage conflicts, negotiate, foster accountability, and delegate.
• Exceptional written and verbal communication capabilities.
• Strong technical aptitude to master new software, new processes, and to troubleshoot potential issues with existing hardware and software.
• Ability to work autonomously in a fast-paced environment and to manage multiple concurrent priorities.
• Familiarity with AI tools and automation to improve customer communication, reporting, and workflow efficiency is an asset.
Equal Opportunity Employer
MTE Logistix is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, provincial, state, or local anti-discrimination laws.
Benefits:
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
Work Location: In person

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