Manager, Circular Services Operations

Location: Aurora, CO Employment Type: Full-Time Compensation : $70,000–$80,000 annually Great outdoor gear is made to last. But lasting doesn't happen by accident. It takes thoughtful design, skilled hands, smart systems, and a commitment to finding value in what others might overlook. At Fenix Outdoor, we believe a product's story shouldn't end when it needs a repair, finds its way back to us, or is ready for a new owner. We're looking for a curious, resourceful, and hands-on Manager, Circular Services Operations to help us bring that belief to life. In this role, you'll lead the people, processes, and programs that give our products a longer life, from warranty and repair services to pre-loved gear, refurbishment, and product returns and recovery. You'll build efficient, scalable operations, develop a talented team, and turn our commitment to circularity into meaningful, measurable action. If you're an operational problem-solver who loves making systems better, developing people, and finding practical ways to reduce waste, this is your opportunity to make a difference for our customers, our business, and the places we love to explore. WHAT YOU WILL DO Lead Circular Services Operations Oversee day-to-day operations across Warranty, Repair, Pre-Loved, Parts Inventory, and Product Returns and Recovery programs Develop strategies and scalable processes that extend product life through repair, reuse, refurbishment, resale, and recycling Establish service standards and workflows that balance operational efficiency, quality, and a great customer experience Guide the evolution of trade-in, take-back, and product recovery initiatives Streamline Product Returns, Recovery & Reverse Logistics Manage how returned products are received, inspected, graded, repaired, refurbished, and returned to use or responsibly recovered Partner with Distribution, Transportation, Customer Service, Retail, and E-commerce teams to create seamless product flows Identify opportunities to improve recovery rates, reduce waste, and maximize the value of returned products Develop processes that support material recovery and responsible recycling Champion Quality & Customer Experience Ensure repaired and refurbished products meet our high standards for quality, functionality, and craftsmanship Build consistent inspection and product grading practices Improve turnaround times, repair success rates, and customer satisfaction through thoughtful process improvements Help customers build lasting relationships with the products they love Drive Operational & Financial Performance Manage labor planning, operating expenses, and parts and materials inventory Use data and key performance indicators (KPIs) to measure efficiency, quality, product recovery, and financial performance Identify and implement improvements that reduce costs, strengthen productivity, and support sustainable growth Develop reporting that turns operational insights into clear, actionable decisions Lead & Develop Your Team Guide, coach, and support a team of Repair Technicians and Warranty Specialists Build effective staffing plans, training programs, and opportunities for professional growth Foster a collaborative, accountable team culture where curiosity and continuous improvement are encouraged Create an environment where people feel empowered to contribute ideas, solve problems, and take pride in their work WHAT MAKES YOU A GREAT FIT You bring: 3+ years of progressive leadership experience in operations, supply chain, warranty, repair services, returns management, or a related field Experience leading frontline operational teams and helping people grow and succeed Strong process improvement skills and a knack for making complex workflows simpler and more effective Analytical problem-solving abilities, with confidence using operational data, KPIs, and performance metrics to guide decisions Experience managing budgets, labor planning, and operational resources A practical, hands-on leadership s…

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