Managed Order Coordinator

Hello. It’s nice to meet you. If you’re looking for a challenge, you’ve come to the right place, because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country. But in some ways, we’re just getting started. So, if you’re driven to make an impact and bring your best to our tight-knit, people-first culture, we want to hear from you. Are you ready for this? Our production team is the beating heart of All Weather – a true community, where the skills and experiences of people like you, make us better. We come from all over the world and together, we’re building something pretty special. We’re currently hiring a Managed Order Coordinator to join our Capacity Planning team. This is a maternity leave position for an 18-month term. This is a fast-paced role where you’ll build strong relationships with our builder customers, manage customer orders and delivery expectations, and work closely with internal teams to ensure customer demand is aligned with available manufacturing and distribution capacity. You’ll have the opportunity to learn on the job, solve problems, and continuously improve, supported by a team that works together to get the job done. The role offers a balance of customer service, coordination and administrative responsibilities , with a strong focus on communication, organization and follow-through. On any given day, the Managed Order Coordinator will: Customer & Order Management Manage customer orders and coordinate customer demand based on available production and shipping capacity. Communicate with customers by phone, email and text in a professional and courteous manner. Negotiate delivery dates and manage customer expectations based on available capacity. Provide customers with updates regarding backorders, order status and delivery timelines. Respond to customer inquiries and concerns by investigating issues and identifying solutions. Represent the voice of the builder customer in planning, scheduling and cross-functional meetings. Planning & Coordination Book orders in alignment with the production and shipping plan. Collaborate closely with Scheduling, Manufacturing, Distribution and Purchasing to support customer demand and capacity requirements. Monitor and manage customer demand to support effective day-to-day utilization of manufacturing and distribution capacity. Use All Weather’s ERP system to manage orders and support planning activities. Administrative Support Print production work labels for manufacturing as required. Provide vacation coverage and support other administrative activities within the Capacity Planning department as required. Are you built for this? We hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for. We’re looking for someone who is organized, customer-focused and comfortable working in a fast-paced environment where priorities can change. The successful candidate will have: High school diploma or equivalent. 1–3 years of customer service or related experience, preferably in a manufacturing or supply chain environment. Strong customer service and communication skills, with the ability to build positive relationships with customers and internal teams. Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines. Strong attention to detail and follow-through, ensuring information is complete and accurate. Ability to understand production and shipping capacity and use that information to manage customer orders and delivery ex…

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