Maintenance Supervisor at Lake St. James Apartments

About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don't just manage communities - we elevate them. About the Role The Maintenance Supervisor is responsible for leading the maintenance operations of the community, ensuring the property is well-maintained, safe, and operating efficiently. This role oversees the maintenance team, manages vendor relationships, and ensures timely completion of maintenance requests and preventative maintenance programs. This position is ideal for a hands-on leader who combines strong technical expertise with team leadership, operational oversight, and a commitment to delivering an exceptional resident experience. Key Responsibilities Maintenance Operations & Property Oversight Oversee all maintenance operations, including maintenance requests, make-ready processes, and preventative maintenance programs Ensure the overall condition, safety, and appearance of the community meets Cottonwood standards Schedule, prioritize, and assign work orders to ensure timely and efficient completion Perform and support maintenance tasks as needed across HVAC, plumbing, electrical, and general repairs Conduct regular inspections of the property to identify maintenance needs and potential risks Ensure all work orders are completed accurately and closed out in a timely manner Vendor & Inventory Management Source, schedule, and supervise vendors to ensure quality work and adherence to scope and timelines Manage inventory, ordering, and delivery of maintenance supplies and equipment within budget Evaluate products and materials to improve efficiency, cost-effectiveness, and property performance Maintain accurate records for materials, equipment, and vendor services Team Leadership & Development Lead, train, and develop the maintenance team, including Maintenance Technicians at all levels Plan, assign, and direct daily work while setting clear expectations for performance and quality Conduct hiring, onboarding, training, and performance management for maintenance team members Provide coaching, feedback, and development opportunities to support team growth Foster a culture of accountability, safety, and teamwork Financial & Administrative Management Manage maintenance-related expenses in alignment with the property budget Support purchase order processes, vendor contracts, and cost tracking Complete required reports, inspections, and documentation accurately and on time Maintain SDS logs and ensure proper documentation of safety materials Customer Service & Resident Experience Ensure prompt and professional response to resident maintenance requests Address and resolve maintenance-related concerns with a customer-first approach Maintain strong communication with residents, office staff, and vendors Support resident satisfaction and retention through quality service delivery Safety & Compliance Enforce all company safety policies and procedures, including OSHA standards Train team members on safety protocols and ensure consistent compliance Maintain awareness of regulatory requirements and ensure adherence to local, state, and federal laws Identify and address safety hazards proactively What You Bring High school diploma or GED required Valid driver's license and reliable transportation required 2+ years of experience in multifamily property maintenance 2+ years of experience leading or supervising maintenance teams EPA Certification (Type II or Universal) required Certified Pool Operator (CPO) certification preferred CAMT certification preferred Proficiency in Microsoft Office required Experience with Entrata preferred Strong technical knowledge of HVAC, plumbing, electrical, and general maintenance systems Experience with inventory management, vendor coordination, and budgeting Strong le…

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