LTL Integration Manager

About MODE Global MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance. LTL Integration Manager MODE Global | Technology & Operations - Dallas Hybrid Preferred About MODE Global MODE Global is a $4B+ multimodal transportation leader providing comprehensive supply chain solutions across North America. With services spanning truckload, LTL, parcel, intermodal, air, and ocean, we help businesses move what matters through technology, innovation, and strong partnerships. At MODE, we're always looking for people who challenge the status quo, embrace new technology, and find better ways to get things done. About the Role Do you enjoy solving complex technology challenges, improving processes, and finding ways to make operations smarter and more efficient? MODE Global is looking for an LTL Integration Manager to help transform how freight data moves between MODE, our LTL carrier partners, and our customers. In this role, you'll lead the technology connections and automation initiatives that keep our LTL operations running smoothly. You'll oversee carrier EDI and API integrations, improve connectivity between systems, and identify opportunities to eliminate manual steps throughout the shipping process. Our goal is to create a seamless, automated experience where shipments can be rated, tendered, tracked, documented, and invoiced accurately with as little manual intervention as possible. You'll work closely with our LTL operations, technology, pricing, procurement, and carrier partners to strengthen integrations, troubleshoot issues, and drive continuous improvement. You'll also help identify opportunities to leverage emerging technologies, including workflow automation, RPA, and AI, to make our processes more efficient. We're looking for someone who understands the complexities of LTL transportation, enjoys working through technical challenges, and can turn opportunities for improvement into real results. What You'll Do Lead LTL Carrier Integrations Manage LTL carrier EDI and API integration projects from initial planning and requirements through testing, implementation, and ongoing support. Oversee carrier connections that support rating, dispatch and pickup requests, shipment tendering, tracking updates, proof of delivery, bills of lading, and freight invoicing. Partner with carrier IT and EDI teams to develop, maintain, and improve EDI maps and API specifications. Monitor integration performance and establish KPIs to measure connection reliability, accuracy, and automation. Serve as a primary technical contact for carrier integration issues, managing escalations, system changes, and credential or certificate renewals. Identify recurring connection issues and work with carrier partners to implement long-term solutions. Improve LTL Pricing & Rating Accuracy Ensure accurate LTL rating across MODE's TMS and customer portals, including base rates, discounts, freight classifications, FAK rules, fuel surcharges, and accessorials. Compare quoted rates against carrier invoices and investigate discrepancies to identify root causes. Work through rating issues related to tariffs, freight class, dimensions, density, accessorials, reweighs, and reclassifications. Partner with Pricing and Procurement to load, test, and validate tariff and contract updates, including density-based pricing and NMFC classification changes. Support Customer Connectivity & Integration Solutions Provide technical guidance and LTL expertise during customer integration projects, partnering with Implementation, Sales, Account Management, and Onboarding teams. Help evaluate customer requirements, understand existing shipping workflows, and…

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