Logistics Operations Manager

OTSL – Job Profile Logistics Operations Manager Forty Years Strong! On-Target Supplies & Logistics, Ltd., is a regional supply chain logistics management firm with global customers and international responsibilities. For more than 40 years, we have worked with some of the largest companies in the world to design, implement, and manage customized logistics and transportation solutions that help them to gain a competitive advantage in today's global marketplace. We are committed to consistently delivering value-adding services, and we do this through our greatest asset: our employees. Hours: Monday - Friday, 7 AM – 3:30 PM Pay: $80,000 - $90,000 annually Health & Wellness: Company-paid Life Insurance Policy and Employee Assistance Program; Medical, Dental, Vision; Supplemental Life Insurance; LTD/STD Retirement: Company-sponsored 401K Retirement Plan with company match Other Benefits: Paid Holidays and Paid Time Off Location: Odessa, TX, On-site position Department: Operations - Service Centers Reports To: Executive Management OVERVIEW: We are seeking a dynamic and results-driven Logistics Operations Account Manager to lead high-performing teams and manage key customer relationships in the logistics industry. This role will oversee service delivery performance, ensure operational excellence, and drive customer satisfaction through strategic leadership and strong communication. The ideal candidate will possess robust knowledge of financial and operational logistics processes, excel in people management, and thrive in a fast-paced environment. RESPONSIBILITIES: Supervise, mentor, and develop teams of logistics professional Set clear performance expectations, conduct regular reviews, and deliver ongoing coaching Drive accountability and foster a culture of safety, excellence, and continuous improvement Conduct interviews, coordinate onboarding and training, and ensure employee engagement Act as the primary point of contact for key customers, ensuring exceptional service and long-term partnership Quickly address and resolve customer concerns, offering proactive solutions Lead customer focused meetings and maintain open communication with customer and other stakeholders Identify and pursue growth opportunities within existing customer accounts Manage daily operations to ensure on-time deliveries, inventory control, and order accuracy using WMS and other reporting tools Monitor performance metrics such as inventory accuracy, quality, cost and safety Prepare and present reports on financial, service levels, and KPIs Drive cost savings and operational efficiencies through process improvements and technology solutions WMS Power User, ensuring accurate and timely system reporting Utilize logistics technology to track and improve performance across operations Analyze operational trends and provide actionable insights for decision-making Maintain and update procedure manuals to support ongoing process improvements. QUALIFICATIONS: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field 5+ years logistics, operations, supply chain, 3PL leadership experience Proven experience in logistics, account management, or supply chain operations Demonstrated leadership abilities with success in team development and performance management Strong interpersonal and communication skills with the ability to build and maintain customer relationships Analytical mindset with the ability to manage multiple priorities and resolve problems effectively Proficiency in WMS, logistics software, and reporting tool Working knowledge of financial forecasting, budgeting, and cost control WMS Certification, Lean Six Sigma Certification, and Project Management Experience with compliance regulations and customer service excellence initiatives EQUAL EMPLOYMENT OPPORTUNITY On-Target is an equal employment opportunity provider. We will not deny equal employment opportunities due to race, color, national origin, religion, sex, age, or d…

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