Logistics Operations Manager

Responsibilities Include: Manage branch budgeting, forecasting, financial performance, pricing, billing, and collections. Lead end-to-end project logistics operations, including routing, carrier selection, permitting, heavy-lift planning, documentation, and customs coordination. Manage strategic transportation and logistics vendors, negotiate rates, and ensure service and performance standards are met. Maintain compliance with applicable transportation, trade, security, customs, and export regulations. Own key operational metrics, including on-time performance, claims, profitability, and billing cycle time. Oversee warehouse and heavy-lift site operations, including receiving, inventory control, preservation, staging, space utilization, and customer reporting. Lead site safety programs for heavy cargo handling, material-handling equipment, lifting operations, and contractors. Oversee warehouse management systems, inventory reporting, facility readiness, and applicable trade-zone requirements. Build, lead, and develop a multidisciplinary team across operations, warehouse, and administration. Own hiring, onboarding, training, performance management, and talent development. Establish operating standards, processes, schedules, and quality controls while representing the site in broader company leadership activities. Serve as the senior site-level contact for key customers, leading business reviews, performance reporting, and ongoing relationship management. Lead resolution of service issues, claims, and operational escalations through root-cause analysis and corrective action. Identify opportunities to expand existing customer relationships while developing new accounts to support long-term site growth. Qualifications: Strong knowledge of over-dimensional/overweight transportation, permitting, ocean breakbulk, Incoterms, and U.S. import/export compliance. 10+ years of experience in project logistics, heavy-lift, breakbulk, or related freight forwarding, with 3+ years of P&L or branch/business-unit leadership. Demonstrated ability to understand, manage, and communicate financial performance and P&L results. Proficiency with Microsoft 365, including Teams and related business applications. Proven track record of building, leading, and developing high-performing teams across office and field/warehouse environments. Strong executive presence and customer-facing communication skills, with the ability to remain calm and decisive during escalations. Willingness to work on-site full-time with occasional travel to customer locations and other company facilities.

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