Logistics & Customer Support Representative

Position Overview Eco-Green Energy, a trusted propane supplier committed to efficient and friendly service, is seeking a dedicated and detail-oriented Logistics & Customer Support Representative to join our team. In this role, you will collaborate with cross-functional teams to deliver exceptional customer support. We’re looking for an energetic, outgoing, and proactive team player who can exceed customer expectations. This position requires rotating on-call availability, including evenings and weekends. Roles and Responsibilities Handle a large volume of incoming customer inquiries via phone, texts, and emails as required. Accurately enter order details into the Advantage Route dispatch system. Collaborate with team members and site managers to ensure successful and timely deliveries. Assist customers with setting up new accounts, ensuring all required information is collected and entered accurately. Maintain and update customer profile information. Assist with various administrative tasks as assigned. Preferred Skills, Qualifications & Education Requirements Strong decision-making skills with the ability to assess situations quickly Ability to handle multiple calls and dispatch requests simultaneously Skilled in executing tasks effectively and efficiently Effective communication and conflict resolution skills Excellent attention to detail and organizational skills Experience with Advantage Route Systems is considered an asset Prior dispatch and/or propane industry experience is considered an asset Join our team as a Logistics & Customer Support Representative where you can make a meaningful impact on our customers' experiences while developing your skills in a supportive environment. Job Type: Full-time Expected hours: 40.0 per week Benefits: Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Vision care Education: Secondary School (preferred) Experience: Logistics: 1 year (preferred) Work Location: In person

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