Logistics Customer Service Representative, Drayage

Role Overview Looking to start a career in logistics or bring your existing experience to a new team? We'd love to hear from you! M&P Logistics is hiring a Customer Service Representative (CSR) to join our established Drayage Department. Whether you're new to logistics or already have industry experience, we're looking for someone who is organized, communicates well, learns quickly, and enjoys working in a fast-paced, team-oriented environment. What is Drayage? Drayage is the transportation of shipping containers, typically between ports, rail terminals, warehouses, and distribution centers. Our Drayage Department coordinates these shipments, tracks container movements, and keeps customers informed throughout the process. As a CSR, you'll support our established Drayage team by managing customer communication, tracking shipments, coordinating updates, and helping keep daily operations running smoothly. You'll receive hands-on training and work alongside experienced team members, whether you're learning the industry for the first time or building on your existing knowledge. What You'll Do Serve as a day-to-day point of contact for customers, providing updates and answering questions. Track shipping containers and provide accurate shipment statuses and ETAs. Communicate with internal team members, carriers, and customers to keep shipments moving. Assist with scheduling pickups, deliveries, and appointments. Monitor shipments for delays or issues and communicate updates promptly. Enter and update shipment information in company systems and customer portals. Assist with shipping documents, invoices, and other administrative tasks. Support the Drayage team with daily operational needs and problem-solving. Learn industry terminology, processes, and systems through hands-on training. What Makes This Opportunity Different Experience is welcome, but not required! Whether you're new to logistics or have worked in the industry, we value your skills and willingness to learn. Established team: Join experienced professionals who are ready to help you succeed. Not a call center: You'll work directly with customers and your internal team, building relationships and learning the business. Hands-on training: Gain real-world experience in a specialized area of transportation and logistics. Room to grow: Build skills and industry knowledge that can open doors to future opportunities. Supportive environment: Work with accessible leadership and a team that values communication and collaboration. Is This Role Right for You? You're a quick learner who enjoys picking up new skills. You're comfortable asking questions and taking initiative. You communicate clearly, professionally, and confidently. You're organized, detail-oriented, and good at keeping track of multiple tasks. You can stay focused and adapt when priorities change. You enjoy problem-solving and helping others. You're dependable, motivated, and willing to jump in wherever needed. You work well with a team but can also take ownership of your responsibilities. Qualifications Previous logistics experience is a plus, but not required. Experience in drayage, transportation, customer service, or office administration is welcomed. Strong verbal and written communication skills. Good organizational skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Comfortable working with computers, email, and Microsoft Office. Ability and willingness to learn new software and industry-specific processes. Positive attitude, reliability, and a strong willingness to learn. Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Experience: Customer service: 1 year (Required) Ability to Commute: Florence, KY 41042 (Required) Work Location: In person

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